Team Leader - Rostering

Job Description

Add expected salary to your profile for insights Do you have a passion for supporting people with disability and the leadership skills to manage a high-performing team? CSBS Group is seeking a driven, detail-oriented, and motivated leader to become our new Team Leader - Rostering. About the role The Team Leader - Rostering is a pivotal role in ensuring the smooth operation of our 24/7 scheduling team. Reporting to the General Manager – Operations, this hands-on position involves leading a small, fast-paced team responsible for coordinating rosters that meet participant needs and preferences. You’ll also provide backup scheduling support, build strong relationships with internal stakeholders, and drive process improvements to ensure operational excellence. This is a Full-Time position based in the CSBS office in Sunshine Coast or Brisbane, with flexibility for office and remote working. Hours of work are rostered on a 6-week rotation and include weekends. Key Responsibilities Manage and lead the scheduling team to deliver 7-day roster coverage. Oversee rostering practices to ensure compliance with NDIS participant needs and SCHADS Award requirements. Work closely with service managers to match the right support workers with participants. Provide backup support for rostering and scheduling adjustments. Support the professional development of your team by providing coaching and training opportunities. Investigate and resolve scheduling issues while improving operational processes. About You You are a highly organised individual with proven leadership skills and a passion for supporting people with disabilities. You thrive in fast-paced environments, love solving problems, and understand the unique challenges of rostering for the NDIS. You Will Need to Demonstrate: Proven leadership experience in scheduling or rostering within the NDIS, community, or aged care sectors. Advanced understanding of the SCHADS Award and rostering systems. Strong time management, organisational, and problem-solving skills. Exceptional interpersonal and communication skills to build relationships with diverse stakeholders. Advanced proficiency in Microsoft Office and rostering software systems. To Be Considered for This Role, You Will Need: Minimum 5 years’ experience in leadership scheduling, rostering, or a similar role. Tertiary qualifications in human resources, workforce planning, business administration, or similar. A current NDIS Worker Screening Clearance and a valid Queensland Driver Licence. Completion of the NDIS Worker Orientation training "Quality, Safety, and You." Knowledge of NDIS compliance and the SCHADS Award. Experience using ‘Employment Hero’ as a roster management system. What We Offer A supportive, inclusive workplace culture. Opportunities for professional growth and development. A chance to lead a motivated team making a real impact in people’s lives. A competitive salary and benefits package. How to Apply To apply, submit your resume and a two-page cover letter addressing the Selection Criteria : Leadership experience, including coaching and team cohesion. Understanding of rostering for people with high and complex support needs. Ability to prioritise and complete tasks in a dynamic environment. Proficiency in CRM, rostering software, and Microsoft Office Suite. Interpersonal and communication skills to achieve team goals. About Us We are a NDIS-registered provider supporting people with disability across southeast Queensland. We support people to practice decision-making across all parts of life, and our relationship-based model of co-designing supports places the person at the centre of all their life decisions, so a person can live their best life, make their plans, and be treated with dignity and respect, free from discrimination. People of all ages, abilities, genders, cultures, and ethnicities are encouraged to apply for positions with us. To learn more about us, visit csbs.com.au #J-18808-Ljbffr