Team Leader, Student Success

Job Description

Are you passionate about making a real difference in the lives of students? Do you thrive in a dynamic environment where your leadership can drive measurable outcomes? If so, we want to hear from you! We now have an exciting opportunity for a Team Leader, Student Success to join us in the Student Services and Support Directorate. This is your chance to join a dynamic team dedicated to fostering an inclusive, supportive, and achievement-oriented student experience. Full-time and continuing position Can be based at either the Townsville Bebegu Yumba campus, Douglas or the Cairns Nguma-bada campus, Smithfield (on-site) HEWL 7: $94,374 - $104,359 per annum plus up to 17% employer superannuation contributions, leave loading and other generous employee benefits. ABOUT THE ROLE As the Team Leader, Student Success, you will play a key role in helping students achieve their educational goals. By managing a team of Student Success Officers, your leadership will directly influence student retention, success, and wellbeing, particularly for priority groups. You will drive these outcomes through the delivery of University-wide initiatives and collaborate with a range of university stakeholders to identify and address student needs. Your leadership will foster a high-performance culture focused on student engagement, continuous improvement, and teamwork. Leveraging data analysis and sector trends, you'll lead initiatives that keep our University at the forefront of student success. Additionally, building strong relationships with stakeholders will support a whole of institution approach to student retention and success. QUALIFICATIONS, SKILLS AND EXPERIENCE We are seeking candidates with qualifications in a related field, proven management skills, and the ability to successfully lead a team to deliver high-quality performance outcomes. The ideal candidate will possess exceptional verbal and written communication skills, with the ability to engage effectively with diverse stakeholders and build strong working relationships. Demonstrated experience in facilitating programs that achieve successful outcomes for students from specific demographic groups will be key to success. In addition, proven knowledge of funding, policy, and legislative frameworks related to student support programs, along with strong stakeholder management skills is essential. You’ll also need a solid understanding of student engagement strategies, data analysis capabilities, and familiarity with government reporting requirements. HOW TO APPLY AND CONTACT DETAILS Are you ready to make a difference? Join us at JCU, where your future meets the tropics. Click the ‘apply’ button to be redirected to the JCU careers page and follow the below steps: Complete the application form Upload your current resume Upload a cover letter outlining your relevant experience in relation to the key requirements of the role and how your skills and experience will ensure your success. Applications close on 19 February at 11:55 PM AEST . Please note, as the role requires an urgent commencement, we are seeking applications from candidates who currently hold valid Australian work rights. If you experience any issues with linking through to the application form from an external job board, please try the following link: For any enquiries about the role, please contact Kate Sheppard – . ABOUT OUR PROCESS At JCU, we are committed to employing individuals who meet the requirements of the role and align with our values. All applicants will be contacted and advised of an outcome once the recruitment process is finalized. Please visit our Information Privacy Policy to understand how your information is collected, stored, accessed and used. James Cook University encourages people from all backgrounds who meet role requirements to apply. We value and celebrate the diversity of our community, and are committed to ensuring our learning and working environment is safe and welcoming. #J-18808-Ljbffr