Team Manager Analyst, Small Business Banking -Brisbane

Job Description

You are a leader that inspires We value career progression Together we can help drive sustainable business growth for our clients. See yourself in our team The CommBank Small Business Banking team have a passion for helping Australian small businesses succeed. The team seeks to understand the business and personal goals of business owners and use their expertise and specialist teams to provide tailored financial solutions. Our advanced technology solutions allow our people to provide invaluable support to our clients as we help them lead their businesses into the future. In Small Business Banking, we cultivate strong connections with our communities and customers by building deep connections, having compelling propositions, and exceptional execution. Our team is committed to understanding our clients and delivering insights and creative solutions to drive sustainable business growth. You will lead a team that has a diverse mix of experience, collaborates well, and holds our clients at the center of everything they do. The Team Manager plays a key role in leading and inspiring a team of Analysts to meet their potential whilst delivering successful customer outcomes. Using your ability to coach, mentor, and engage both your team and our clients, you will focus on growing quality business across diverse business markets. You will work with a strong performing team with excellent growth potential and will have oversight across our thriving and diverse customer base. Do work that matters Taking a key leadership role and using your ability to coach and develop others, you will lead a team of Fulfilment Analysts and Relationship Executive Portfolio Managers as well as being responsible for actively driving the uplift of overall capability. Your team will support frontline bankers who manage Small Business Customers having an annual turnover of up to $3 million and borrowing needs of up to $1.25 million, who make up the core of the Australian economy, so our work makes a real difference to the lives of many people. More specifically, you will: Build a high-performance culture (i.e., technical and strategic) within the team, motivating the team to deliver exceptional customer service and deliver on BB’s strategy to grow commercial lending. Role-model and lead the delivery of best practices in service and outcomes that meet credit and compliance requirements. Work collaboratively with peers, business partners, and stakeholders to build strong and effective relationships and ensure your team is meeting business needs. Drive a customer-centric culture by ensuring your team provides responsive, professional, and quality service that meets the needs of our people and clients, and positively contributes to NPS. Focus on ensuring that frontline staff have the necessary capability to consistently deliver exceptional service within an operationally compliant framework. Proactively identify and assess risk within the business and share best practice insights that will be used to drive and support course correction. Drive a productivity mindset and maintain a continuous improvement focus to implement practical process improvements across the business. What are we looking for? We are looking for a Team Manager with demonstrable ability to engage, lead, and guide a team. You will support your team to help them achieve their goals and drive a culture of accountability in the team. In order to be successful you will have: Demonstrated experience as a senior analyst or senior banker with a strong risk mindset and commercial acumen. While experience at a leadership level is highly regarded, consideration will also be given to applicants where leadership is in their career development plan and they can demonstrate a track record of high performance as a senior member of the team. Strong financial services industry experience, including experience within a sales and/or risk role. Extensive knowledge of bank and financial services products and services and strong commercial acumen. Strong commercial acumen and a track record of building and fostering strong relationships. This opportunity will give you exposure to both clients and a wide range of stakeholders at all levels of the business whilst being part of a team that is focused, smart, hardworking, and passionate about our shared vision to create the very best experience for our customers. #J-18808-Ljbffr