Tech Area Lead - Enterprise Service Operations

Job Description

Tech Area Lead - Enterprise Service Operations Division: Technology Location: Melbourne About Us Technology At ANZ, we're applying new ways technology and data can be harnessed as we work towards a common goal: to improve the financial wellbeing and sustainability of our millions of customers. Our community of over 5,000 engineers is key to making this happen, because technology underpins every part of our business - from delivering tools, apps and services for our customers, to building a bank for the future. About the Role A Technology Area Lead (TAL) is accountable for enabling IT Strategy to deliver on a Tech Area’s purpose. Working side-by-side with the Business, Customer and/or respective Tribe Lead(s) to set the squad missions, they also focus on the maturity of your technology, systems and people, supported by their Chapter Leads. TALs work hard to create clarity for their team and drive a culture of safety, trust and continuous learning and growth. They relentlessly break down barriers and remove roadblocks to allow continuous, unimpeded delivery. With the customer experience at the heart of everything they do, TALs drive IT and Customer innovation and are critical to executing the Enterprise Strategy. Role Type: PermanentRole Location: MelbourneWork Hours: Full Time What will your day look like? Overseeing the running and governance of group technology observability tools, ensuring its optimal performance and compliance with established standards. Managing relationships with different tenants or business users of observability tools, prioritising and sequencing decisions to align with business objectives. The successful delivery of high-profile, strategic initiatives that drive enterprise growth and innovation. Upholding accountability for several enterprise processes, including incident management, change management, and problem management. Analysing and enhancing enterprise ITIL business processes to increase efficiency, productivity, and quality. Maintaining a strong vendor relationship with the Splunk, New Relic and Dynatrace vendors, fostering collaboration and ensuring service quality. Leading a team of ~160 FTE across three different geographies, promoting a cohesive and efficient work environment. What will you bring? To grow and be successful in this role, you will ideally bring the following: Proven experience in ITIL process improvement, with a track record of successful implementations. Strong analytical and problem-solving skills. Proven experience managing an enterprise platform and/or operational processes, including leading the response to major disruptions and/or crisis events. Proven experience managing a strategic vendor, including managing the commercials and service performance. Proven experience in the successful delivery of several high-profile, strategic initiatives that drive enterprise growth and innovation. Successfully led through complex transformations. Built and led high performing diverse teams. Successfully built a network of strong relationships and influenced across the enterprise including at Leadership and Board level. You’re not expected to have 100% of these skills. At ANZ a growth mindset is at the heart of our culture, so if you have most of these things in your toolbox, we’d love to hear from you. So why join us? From the moment you join ANZ, you'll be doing meaningful work that will shape a world where people and communities thrive. But it's not just our customers who'll feel your impact. You'll feel it too. Because at ANZ, you'll have the resources, opportunities, and support you need to take the next big step in your career. We're a diverse bunch at ANZ in different roles, different locations, doing different things. That's why we have a range of flexible working arrangements, so our people can 'make work, work for them'. We also provide a range of benefits including access to health and wellbeing services and discounts on selected products and services from ANZ and more. At ANZ, you'll be part of an organisation where the different backgrounds, perspectives and life experiences of our people are celebrated. That's because we're committed to building a workplace that reflects the diversity of the communities we serve. We welcome applications from everyone and encourage you to talk to us about any adjustments you may require to our recruitment process or the role itself. Job Posting End Date #J-18808-Ljbffr