Technical Account Manager - Sydney
Fortinet Fortinet delivers cybersecurity everywhere you need it. We secure the entire digital attack surface from devices,... more info
Technical Account Manager – Sydney @ Fortinet
Salary:
100.00 - 125.00
Posted:
21-02-2025
Category:
Technical Sales Engineering
Sydney,
Job Description
Fortinet Fortinet delivers cybersecurity everywhere you need it. We secure the entire digital attack surface from devices, data, and apps and from data center to home office. Join Fortinet, a cybersecurity pioneer with over two decades of excellence, as we continue to shape the future of cybersecurity and redefine the intersection of networking and security. At Fortinet, our mission is to safeguard people, devices, and data everywhere. We are currently seeking a dynamic Technical Account Manager to contribute to the success of our rapidly growing business. As a Technical Account Manager, you will: Collect, analyse and change recommendations of configuration information. Collect and analyse customer network information. Collect and analyse packet trace information. Recommend actions based on analysis. Educate customers (gaps in networking, product knowledge etc.). Provide installation and configuration assistance. Be responsible for the reproduction of customer environments on lab equipment. Follow up technical cases and manage the right expectation until the closure of the cases. Conduct weekly status conference calls with customers to report status of open issues and projects. Conduct quarterly site visits for your managed accounts. Work closely and provide direct technical email and phone support to our customers in the America’s Region (Canada, US, Central and South America). Develop best practice deployment and troubleshooting methodology documentation. Analyse support request, completion of requests for information and documentation. Exercise independent judgment in methods, techniques and evaluation criteria for obtaining results. We Are Looking For: Minimum of 5 years relevant professional experience preferably in the network industry. Strong network security and routing experiences. Scripting and Windows server app experience. Exceptional customer service orientation and strong communications skills. Proficient with MS Word, PowerPoint, and Excel. Asset to have CCNA, CCNP, CCIE, and/or CISSP certifications. Willing to travel. Bachelor's degree and/or relevant experience. At Fortinet, we embrace diversity and inclusivity. We encourage applications from diverse backgrounds and identities. Explore our welcoming work environment designed for a rewarding career journey with an attractive Total Rewards package to support you with your overall health and financial well-being. Join us in bringing solutions that make a meaningful and lasting impact to our 660,000+ customers around the globe. We will only notify shortlisted candidates. #J-18808-Ljbffr
Job Details
Salary: 100.00 - 125.00
Posted: 21-02-2025
Category: Technical Sales Engineering
Sydney,
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