Technical Delivery Manager (On-site), Byron Bay

Job Description

Technical Delivery Manager (On-site), Byron Bay Closing Date: 30 Mar 2025 AEDT Be part of a company that is one of a kind in its culture, spirit and passion. Join a proud & growing team that offers quality, hassle free & affordable travel experiences. The Opportunity These 2 newly created positions at TripADeal will each take ownership of the successful delivery, development, and support of key operating systems and technical teams that are critical to TripADeal's business operations. Managing a team of up to 5, taking care of a portfolio of systems, and working closely with other cross-functional teams, this role will take a hands-on approach and oversee the delivery of technology solutions, ensure seamless operations of systems, manage vendor relationships, and provide proactive hands-on technical leadership to support TripADeal's strategic goals and help to make travel dreams come true! Organisational Structure Reporting to the Head of Technology, this role can be based in our Byron Bay HQ or Varsity Lakes office 100% onsite, working Monday to Friday, 8-4pm or 9-5pm - you choose! This role will directly manage up to 5 direct reports, with scope to build out the team as time goes on, and manage key vendor relationships, as well as work closely with cross-functional teams to achieve goals and objectives. A Day in the Life Manage the operational support of core critical business systems, including Salesforce, AWS (Connect, S3, Lambda, EC2), Google Workspace, and other platforms. Proactively monitor system performance, troubleshoot issues, and optimise solutions to enhance operational efficiency in a timely and efficient manner. Support security initiatives and ensure compliance with industry best practices. Work closely with other teams and external vendors to ensure seamless system functionality, integration, and efficiency. Lead the delivery of technology projects, ensuring they are completed on time, within scope, and within budget. Develop and maintain project roadmaps, milestones, and status updates, effectively communicating progress to stakeholders, including Senior Leadership Team. Identify and mitigate risks, troubleshoot challenges, and implement scalable solutions that enhance system performance. Manage technology solutioning, ensuring the right tools and methodologies are applied to meet business objectives. Provide technology expertise in system integrations, ensuring smooth implementation with minimal disruption. Manage vendor relationships, including contract negotiations, performance monitoring, and service quality assurance. Act as a bridge between technical and non-technical teams, translating business requirements into technical solutions. To Be a Front Running Candidate Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent experience). 5+ years of experience in technology delivery or IT leadership roles. Strong experience with Salesforce, AWS, Google Suite or similar enterprise software solutions. Proven track record of successfully managing the delivery of technical solutions in a fast-paced environment. Experience managing vendors and third-party service providers. Strong analytical, problem-solving, and troubleshooting skills. Excellent communication skills with the ability to engage both technical and non-technical stakeholders. Experience working with senior leadership or C-suite executives. Experience in the travel industry, an ASX-listed company or large enterprise environment would be highly regarded. This is a management role requiring hands-on action and delivery and would suit someone who is keen to roll their sleeves up, work collaboratively, and support the business to be successful. Why TripADeal? Competitive salary package, training & career progression Fun, casual work environment where shoes are optional Regular social get togethers Staff travel discounts on air travel, accommodation and holidays $1,040 per annum of Subsidised gym memberships Employee Assistance Program Savings and discounts on groceries, shopping, entertainment, and more Volunteer leave as part of giving back to the local community Generous parental leave support program See your next destination as Technical Delivery Manager for TripADeal? Your future pathway is just one click away. Apply now! Apply Now Working with TripADeal Our Core Belief Travel is an experience that should be enjoyed by everyone and we're proud to make it an affordable option for all. Our Mission To make travel dreams come true. To deliver quality travel experiences that are easily accessible and hassle-free. #J-18808-Ljbffr