Technical Expert

Job Description

time left to apply End Date: February 1, 2025 (12 days left to apply) job requisition id JR-10132243 Employment Type Permanent Closing Date 31 Jan 2025 11:59pm Job Title Technical Expert Job Summary Job Description Focus of the Role As a Technical Expert, you will work in the TAS Government Radio Network (GRN) 24x7x365 shift Network Shift Operations Control Centre (NOCC), understand their critical communication needs and achieve agreed KPIs. Support for these services includes customer communications, processing service requests, and performing incident, change, problem, and jeopardy management functions. What You’ll Do Telstra Enterprise – Enterprise & Business Services helps businesses of all sizes meet their technology needs. Key Responsibilities: Provide specialist expertise in network performance, analysis and escalated fault finding and resolution with focus on analysis and identifying faults on the supported solutions before they impact on customer service 24*7. Diagnose and resolve technical issues affecting the supported solutions, engaging Field Technicians and Major Incident Management as required to restore Service within the contracted Service Level Agreements. Implement Process Improvements through simplification of low value tasks using automations wherever possible. Collaborate with colleagues in the development and implementation of improvements to be implemented across the Radio Engineering ecosystem. Maintain relationships with key stakeholders, including Product owners, Engineering, Field, Operational and Delivery teams. Responsible for producing weekly, monthly, and ad hoc Situational Awareness reports including statistics and graphs to keep the team on track and always progressing forward. A willingness to backfill shifts in the SD/NOCC rotating shift roster 24*7 as required, whilst also being willing to participate in a 24x7 recall roster, for NOCC escalation/support. About You Essential: Engineering (Electronics (Radio Communications) qualifications or a minimum of 5 years equivalent full-time experience in the telecommunications industry. P25, Radio over IP experience or equivalent. Experience in RF with an understanding of various techniques required for two-way radio transmitter. Solid understanding of computer systems and network fundamentals. Strong prioritisation skills and ability to remain calm under pressure. Clear and concise verbal and written skills. A passion for Emergency Services and helping the wider community. Highly Desirable: Network and or Systems certifications or industry experience equivalent is desirable but not essential. Experience working in an Operations centre and/or Service Desk environment. Experience working in and contributing to a continuous improvement culture. Experience working in strict Service Level Agreement (SLA) based environment with focus on the urgency to drive the response and restoration of incidents. Experience and/or qualifications which show good understanding of Event, Incident, Problem, Jeopardy and Change Management and their role in the ITIL Service Management model. Experience working within Quality Management systems such as ISO9001. If you enjoy collaborating with different people and delivering amazing experiences for the customer, we want to hear from you! About Us We're an iconic Aussie brand with a global footprint. From our earliest days in the Postmaster General’s Office to the Australian icon we are today, the heart of Telstra has never changed. We’ve always been committed to being a great place to work as we make the world a better place too. Working at Telstra, we all have a why. Whether it’s endless career opportunities, an amazing work-life balance or being able to make a difference, we all know why we’re motivated to be our best here. Our people find purpose and pride in being part of Telstra, because we support the things that matter most. Recruitment Support We are committed to making it easy for everyone to apply. If you require accessibility support or adjustments during the recruitment process, please send an email to Disability and Accessibility inbox. In a business as big and diverse as ours, there’s a huge breadth of career paths available. Uncover opportunities, broaden your experience, and discover the many areas of our organization there is to explore. #J-18808-Ljbffr