Technical Incident Manager New Australia (Remote)

Job Description

At Groq, we believe AI will change humanity forever, and that making it affordable and universally accessible is the key to human agency in an AI economy. We’re assembling a team of world-class engineers and business minds who believe in this mission. We’re hiring problem-solvers with the skills and desire to build a business that leaves a fingerprint on civilization. Technical Incident Manager, GroqCloud Mission: Enable Groq to achieve world-class reliability that minimizes customer impact, accelerates recovery, and ensures transparent communication with our customers. Responsibilities & opportunities in this role: Incident Response & Command: Act as the primary Incident Commander during critical outages, coordinating rapid response, remediation efforts, and clear communication with stakeholders. Facilitate Post-Incident Analysis: Assist teams to ensure that detailed incident retrospectives are completed in a timely fashion and that key learnings are shared with the organization. Collaboration & Communication: Work closely with engineering, operations, and product teams. Ensure that insights from incidents translate into tangible action forward improvements in infrastructure and code quality. Process Improvement: Identify opportunities to improve incident management processes, procedures, and tools. Collaborate with teams to implement said improvements. Automation & Tooling: Develop, automate, and enhance internal workflows related to incident management and disaster recovery. Security and compliance: Uphold the highest security standards to safeguard customer data, aligning with stringent compliance protocols. Ideal candidates have/are: Proven track record as an Incident Commander in high-pressure, large-scale production environments. Experience handling Security, IT, Legal, and HR related incidents in addition to software-related incidents. 5+ years of software development experience with a strong emphasis on system reliability and incident management. Proficiency in Python, Go or Terraform, with the ability to develop internal tooling. Experience with BigQuery and writing SQL against incident-related datasets. Ability to maintain composure, think clearly, and lead effectively during high-stress situations. Experience handling customer communication and internal communication during incidents. If this sounds like you, we’d love to hear from you! Compensation: At Groq, a competitive base salary is part of our comprehensive compensation package, which includes equity and benefits. For this role, the base salary range is $X to $Y, determined by your skills, qualifications, experience and internal benchmarks. Location: Groq is a geo-agnostic company, meaning you work where you are. Exceptional candidates will thrive in asynchronous partnerships and remote collaboration methods. Some roles may require being located near our primary sites, as indicated in the job description. At Groq: Our goal is to hire and promote an exceptional workforce as diverse as the global populations we serve. Groq is an equal opportunity employer committed to diversity, inclusion, and belonging in all aspects of our organization. We value and celebrate diversity in thought, beliefs, talent, expression, and backgrounds. We know that our individual differences make us better. #J-18808-Ljbffr