Technical Operations Coordinator

Job Description

This role is focused on providing technical operations support to resolve hardware and software issues, often under severe time constraints. It is a unique blend of operating system knowledge, network expertise, and event delivery in a fast-paced environment. The ideal candidate is a sports fan that can apply their technical knowledge to the sporting arena. You will be interested in how complex systems are used in sport, especially with respect to broadcasting, fan engagement, officiating, and performance analysis. You will be able to work confidently and independently in high-pressure situations where time and accuracy are important. Communication will come naturally to you as you engage with a range of demanding stakeholders, including clients, broadcast, event crew, as well as Sportable internal development teams. While you won’t be needed for every match, you will need to be on-call at times over the sporting season, across evenings and weekends. Main Responsibilities: Live Event Support: Coordination and management of technical operations of live events, ensuring all systems are functioning optimally. Collaborate with internal teams, event organizers, and other technical staff to ensure smooth event delivery. Ensure that all work, health, and safety requirements are fulfilled. Hardware and Software Support: Troubleshoot and resolve hardware and software issues quickly to minimize downtime. Maintain and update hardware and software inventory, ensuring all equipment is in good working condition. Install, configure, and maintain operating systems, applications, and network services. Contribute to the QA process with new releases of software, firmware, and hardware. Networking: Set up and manage network infrastructure for events, including wired and wireless networks. Monitor network performance and troubleshoot connectivity issues. Ensure network security and compliance with organizational policies. Other responsibilities and duties may be assigned on a case-by-case basis. Essential skills / experience: Bachelor’s degree in information technology, computer science, or a related field (equivalent experience will also be considered). Proven experience (minimum two years) in technical support (DevOps), system administration, and networking. Proficiency in Windows and Linux operating systems. Strong troubleshooting and problem-solving skills. Excellent communication and interpersonal skills. Proven ability to work and solve problems in high-pressure environments. Professional certifications such as CompTIA Network+, Linux+, or Microsoft Certified: Windows Server. Experience in live event production and technical coordination. Understanding of the use of technology in Australian sports and broadcasting. Knowledge of data analysis methodologies and tools (e.g., PowerBI). Exposure to asset management processes and systems. Knowledge of configuration management principles (e.g., ITIL). Awareness of cloud technologies, standards, and best practices. Full (or provisional) driving license. At Sportable, personal growth and development is important. If you do not ‘tick all the boxes’ for the stated skills and experience but feel you excel in some, and have a strong interest in the sports sector, please consider applying for this role. A great communicator, always acting with professionalism. Reliable and motivated. Proactively and independently looks to solve problems, working independently with minimal guidance, quickly adapting to new challenges as they arise. Can work under pressure, managing multiple tasks, often with severe time constraints. Able to maintain a professional network. Comfortable moving equipment around different venues (often outdoors, in various conditions). Willingness to travel when required. Working hours & travel: While this is a full-time role, it won’t typically be Monday to Friday, especially when the sports are in season. It will require contributing to evening meetings with our international team or providing support to match delivery in the evening, on weekends, and public holidays. Inter-state travel may be required (subject to match schedules and rosters). Employee Benefits: Flexible working environment. Team social activities. Reporting to: Head of Broadcast (AU) Diversity statement: Sportable is a committed equal opportunity employer and recognizes the value that a diverse workforce provides. We strongly encourage diverse candidates to apply, including women, Aboriginal & Torres Strait Islander Australians, people from linguistically and culturally diverse backgrounds, people with disabilities, veterans, young people, LGBTQI+, and people from different age groups. Seniority level Entry level Employment type Full-time Job function Management and Manufacturing #J-18808-Ljbffr