Technical Operations Lead – eMobility

Job Description

Direct message the job poster from Shell Energy Australia Talent Acquisition Specialist @ Shell Energy | Talent Acquisition The world’s biggest challenge needs you, here. Big challenges require big solutions. And the transition to a net-zero world is about as big as it gets. Working at Shell Energy - one of Australia’s leading energy retailers - puts you at the heart of that endeavour. Lead the change, from the frontline Shell Energy is excited to announce the newly created role of Technical Operations Lead – eMobility in our Melbourne team. In this pivotal position you will oversee technology-related operations, playing a pivotal role in the digitisation and simplification of our business. Your responsibilities include managing and utilising technology resources to maintain IT solutions and services that deliver business outcomes. You will be accountable for eMobility Technical Operations for Shell Energy’s eMobility team, initially focusing on building and leading a technical team, establishing foundational processes and systems for our core CSMS platform. To succeed in this role, you must be passionate about the eMobility marketplace with proven experience in agile environments and managing SaaS products. You will act as the technical expert on the platform, a trusted advisor to key stakeholders, and provide second-level support through escalations from the eMobility helpdesk, ensuring innovative capabilities align with business strategy. With honesty, integrity and respect, you will: Build and lead a technical team, including performance reviews and mentorship. Manage task and project pipelines, ensuring efficient and timely delivery. Monitor and maintain eMobility systems, ensuring compliance, quality, and reliability. Develop, update, and expand technical documentation and procedures. Plan for system capacity, availability, and disaster recovery, coordinating with cross-functional teams. Collaborate with third-party vendors and conduct root cause analyses for operational improvements. What you’ll bring: Technical Leadership : 3+ years in technical operations leadership, application administration, and operational support with proven leadership abilities. Infrastructure & Vendor Management : Skills in infrastructure design, implementation, support, and vendor management for internal projects. Agile & Network Operations : Proficiency in Agile delivery practices, network operations, and field support. eMobility & Industry Knowledge : Highly desirable experience in eMobility, telecommunications, or energy sectors, with strong knowledge of industry standards and protocols (e.g., CSMS, EVSE). Technical & Analytical Skills : Expertise in LAN/WAN management, network operations, troubleshooting, embedded software, testing, and industry-standard documentation and reporting. Why join our team Every day, our people bring deep expertise, true innovation and investment to help our clients - and the world - reduce their environmental footprint. You can be part of that change. Here are the top reasons why our people choose us: Purpose that you can see. As the of Technical Operations Lead – eMobility , your technical expertise will help us achieve our vision of a better energy future. Work that’s interesting, innovative and high impact. We hope you’ll love the challenge and opportunity to achieve - for Shell Energy, your team members, and you. People who bring the expertise and drive to succeed. Our team is respectful, inclusive, and prioritises connection and collaboration. We think you’ll love it here too. Some of our benefits include: Competitive remuneration packages, including an attractive incentivised bonus program. Generous paid parental leave options that give team members more time to enjoy what matters most. Flexible working arrangements, with modern workplaces and technologies that support new, hybrid ways of working. An Employee Assistance Program for you and your family when you need it. Visit our careers site to find out more. Join us. Together, we can make the difference count. Seniority level Mid-Senior level Employment type Full-time Job function Strategy/Planning, Management, and Project Management Industries Utilities and Services for Renewable Energy #J-18808-Ljbffr