Technical Product Owner – MS D365 CRM

Job Description

‘All people in Australia have a safe, affordable home and the opportunity to thrive’ Housing Choices Australia (Housing Choices) is a leading and growing national not-for-profit housing provider. Our goal is to ensure that people are housed in inclusive communities and to create homes that encourage a sense of belonging. We own and/or manage more than 7,000 homes, accommodating over 8500 tenants across Victoria, Tasmania, South Australia, New South Wales and Western Australia. We provide a culture that supports individuals to be their best, with opportunities for personal and career development. We are committed to cultivating an equal, diverse, and inclusive environment for our staff, residents, and stakeholders. Job Description The Opportunity As a Technical Product Owner – D365 CRM , you will be responsible for leading the technical implementation, integration, and ongoing enhancement of our Microsoft Dynamics 365 CRM platform. Reporting to the Enterprise Applications Manager , you will collaborate with internal stakeholders and external partners to ensure system performance, data integrity, and strategic alignment with business needs. What you’ll do Lead the end-to-end implementation of D365 CRM, Sales, Field Services, and Digital Contact Centre solutions. Manage the product backlog , prioritising technical developments, enhancements, and change requests. Work closely with business and technical teams to define product requirements and ensure seamless integration. Oversee governance processes to maintain system security, data compliance, and performance efficiency. Translate business requirements into technical specifications , supporting agile delivery principles. Provide technical mentorship to internal teams and advocate for best practices in Microsoft technology. Develop comprehensive documentation and deliver training to internal stakeholders. Minimum Requirements Proven experience as a Technical Product Owner, System Engineer, or CRM Specialist in a complex organisational environment. Extensive knowledge and hands-on experience with Microsoft Dynamics 365 CRM , including configuration and integration. Strong understanding of CRM sales processes, digital contact centres, and data management strategies . Familiarity with Azure Data Lake, Microsoft Fabric/BI, and Power Platform (Power Automate, PowerApps, Power BI) . Demonstrated ability to work with agile and waterfall methodologies in a DevOps environment. Strong analytical and problem-solving skills with a keen focus on business process improvements . Excellent communication and stakeholder management skills. What we offer in return 5 Weeks Annual Leave Flexible working arrangements Salary Packaging for living expenses, meal, and entertainment expenses Recognition program Salary Continuance Insurance 16 weeks paid parental leave Please note that it is a minimum requirement of this position that all appointments are made subject to a satisfactory National Criminal History or Police Check conducted by Housing Choices Australia and the successful post holder to: Agree and undergo any other employment screening as required by Housing Choices - including but not restricted to Working with Children or Vulnerable Persons and NDIS Worker (this will be as applicable based on the state location and/or function of the role) Agree and comply with Child Safety policies and procedures Provide a current driver’s license and willingness to travel across Housing Choices’ locations, if and as required. How to apply Download a copy of the Position Description and Apply here. For an informal discussion about the role, please contact: Chelsea Isaacson, People & Culture Business Partner on 03 8636 9408. (Please note: SEEK applicants only - if you are viewing this job advert on SEEK you will not be able to view the position description until you click APPLY) Housing Choices reserves the right to cease recruitment proceedings earlier upon appointing a suitable candidate for the role. This opportunity is only open to candidates with appropriate legal working rights within Australia. Housing Choices recognises the benefits of a diverse workforce. We celebrate and respect our people's differences and are committed to being inclusive. We strongly encourage Aboriginal and Torres Strait Islander peoples and persons with a disability to apply. We recognise that applying for positions can be challenging. You might be questioning if the role aligns with your skills or if your experience is sufficient. At Housing Choices, we value the unique skills and perspectives new team members can contribute to our culture. Even if you don't perfectly match the criteria, we encourage you to reach out – we're interested in hearing from you. We base our hiring decisions on your skills, experience, and enthusiasm. When you apply, if you are comfortable to do so, please let us know your preferred pronouns and any accommodations you require during the recruitment process. #J-18808-Ljbffr