Technical Product Owner Gen AI – Executive Manager (Multiple Opportunities)

Job Description

You are a product owner passionate about solving customer needs through technology, have a strong background in software engineering and are excited by the challenge of building safe and reliable systems on cutting edge technology. We are leading the world in AI ambition within Australia’s largest bank. Together, we will engineer the future of banking with innovative Gen AI solutions. Please note that we have three amazing opportunities. Do work that matters As we continue our pursuit of a Net Promoter Score (NPS) +30, we have established a Gen AI Domain to build the tools and capabilities needed within the group to tap into the promise of Generative AI as a key technology to transform the experiences of our customers and people. This domain will power the creation of Generative AI solutions that will support more personalised experiences for our customers and our people. We must bring a customer-first mindset into every decision; every day, whilst taking a holistic change management approach to drive organisational adoption. We will enable the broader group to leverage Generative AI capabilities through building domain-owned platforms and frameworks for use across the bank. See yourself in our team As a Product Owner, you’ll be accountable for a set of the Gen AI platforms and services owned by the Gen AI domain and used across CBA by crews to solve key customer needs. You will be responsible for deeply understanding the needs of our end customers and internal consumers, owning the roadmap of the products, and ensuring the product meets those needs. Key Responsibilities Lead a cross-functional squad composed of engineers reporting within the Gen AI Chapter Areas Lead as well as from other areas of CBA (e.g., Data Analysts and Data Scientists). Use your engineering background to deeply understand the customer need for the platforms targeting internal engineers, or to engage with your crew to understand the feasibility of transformative business capabilities. Prioritise the crew backlog based on balancing business partner demands and long-term sustainability of your products and services, in order to optimise the overall customer experience, NPS scores, and risk profile. Engage with SRE teams, consuming service owners, the controls and risk communities to incorporate risk management into the platforms and deliver platform resilience. Manage product delivery expectations and status reporting to technology and business stakeholders. Be accountable for the risks, costs & benefits of your platforms and services, driving the adoption of reliability, testing practices, and responsible AI. Understanding that Gen AI technology is incredibly fast moving, you will help the engineers within your squad to understand which aspects of the solution need variability vs stability. Be self-motivated to keep learning while delivering concrete outcomes for customers. Be an ambassador in driving the Gen AI transformation across the bank working with the Group Practice Gen AI Solutions lead, sharing information and supporting other teams in their learning journey, and building an open learning culture within the practice. We support our people with the flexibility to balance where work is done with at least half your time each month connecting in office. We also have many other flexible working options available including changing start and finish times, part-time arrangements and job share to name a few. Talk to us about how these arrangements might work for you. We are interested in hearing from people who are: Experienced in delivering complex, high profile digital capability and services, and prioritising accordingly. Exceptional stakeholder engagement skills, good attention to detail, with both verbal and written communication. An engineering background, with a background in software development, data engineering, or data science. Experienced at building and operating a technology platform used internally or externally within a company. A desire to champion best practice and innovative customer experiences, engagements, and product development. Customer-obsessed in always asking why and being able to determine the unmet needs of your customers. Adept at leading engineering teams that build and scale distributed systems, tools, and frameworks in a public, private, or hybrid cloud environment. Enthusiastic about driving responsible Gen AI solutions by challenging technology limitations and deficiencies in the existing systems and associated processes, procedures, and methods. Tech skills We use a broad range of tools, languages, and frameworks. We don’t expect you to know them all but experience or exposure with some of these (or equivalents) will set you up for success in this team: Jira Confluence MS Power Platform (inc. CoPilot Studio) Cloud Solution Architecture (AWS + Azure) Python / TypeScript / C# Prompt Engineering Non-deterministic automated testing System Reliability Engineering Secure Coding Customer engagement systems Workflow platforms Working with us: Whether you’re passionate about customer service, driven by data, or called by creativity, a career with CommBank is for you. Our people bring their diverse backgrounds and unique perspectives to build a respectful, inclusive, and flexible workplace with flexible work locations. One where we are driven by our values, and supported to share ideas, initiatives, and energy. One where making a positive impact for customers, communities, and each other is part of our every day. Here, you will thrive. You will be supported when faced with challenges and empowered to tackle new opportunities. We are hiring engineers from across Australia and have opened technology hubs in Melbourne and Perth. We really love working here, and we think you will too. If this sounds like the role for you, then we would love to hear from you. Apply today! If you're already part of the Commonwealth Bank Group (including Bankwest, x15ventures), you'll need to apply through Sidekick to submit a valid application. We’re keen to support you with the next step in your career. We're aware of some accessibility issues on this site, particularly for screen reader users. We want to make finding your dream job as easy as possible, so if you require additional support please contact HR Direct on 1800 989 696. Advertising End Date: 18/03/2025 #J-18808-Ljbffr