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Technical Service Desk L1

Salary: 100.00 -  125.00
Posted: 22-02-2025
Category: Management Leadership
Canberra, 
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Job Description

Job Profile Summary: Advises and assists users over the telephone, email or chat to resolve incidents related to hardware, software, network connectivity, and peripherals. Screens, diagnoses, researches, and resolves user issues. Maintains passwords, data integrity, and file system security for the desktop environment. Provides onboarding support of new associates, including laptop and/or desktop configuration, system access, and security clearances. Documents service requests and dispatches orders to support groups for problem resolution. Provides quick response to ensure maximum uptime of all users and to meet or exceed Service Level Agreements (SLAs). Key Responsibilities: Answers moderately complex questions, following guidelines and using judgment based on experience with related incidents and service requests. Requests handled include support of hardware, software, client and COTS applications as well as network and user administration. Escalates complex problems to other resolver teams or vendors. Utilizes problem solving and analytical skills to effectively resolve challenging incidents. Supports L1 agents in ongoing day to day questions related to client incidents, requests, and queries. Non-technical roles, required to do calling primarily. Mandatory Requirement: Australian Citizenship required #J-18808-Ljbffr

Job Details

Salary: 100.00 -  125.00
Posted: 22-02-2025
Category: Management Leadership
Canberra, 

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