Technical Service Executive

Job Description

If you have any questions about this privacy statement, the practices of this site or your dealings with this site, you can contact us using the forms provided on this site. Junior Technical Service Executive Location: Sydney, Australia Reports to: Technical Service Manager, Australia Direct reports: N/A Workplace type: Hybrid (4 days on site, 1 day WFH) Travel: As required within ANZ The Junior Technical Service Executive position would suit a qualified person who is actively seeking growth, wanting to hone the skills learnt, has recently graduated university or has commenced working in the industry. They will be a team member driven to meet the business goals reporting to the technical manager. This role involves a hands-on approach to drive the technical customer support, interact with cross functional teams in the business, while developing growth within customers across ANZ. Core Responsibilities: Customer Focus: Support a set of accounts with existing customers by building trust, meeting their needs by value differentiation. Work closely with internal and external stakeholders (Account managers, marketing and supply chain) to bring value to our customers. Technical support & Technical ServicesDemonstrate a willingness to learn the product portfolio, working with the Commercial team to support customer growth. Prepare and conduct technical presentation, pitching product innovations to customers as required. Responsible for providing technical support to nominated set of customer accounts. Responsibilities include troubleshooting, presentations, technical briefs, projects and development of prototypes. Provide support as required for NPI and PLM. Sampling program – Supporting ANZ sampling program, assist in inventory control, packing from bulk bags and sending samples to customers to support business needs. Regional & global participation – Connect and develop knowledge with global and regional teams to stay up to date with Ingredion new innovations and offerings. Qualified candidates will have: Mandatory requirements: Minimum a bachelor’s degree in science-based or food-related courses Ability to multitask, well organized, prioritize and work in a fast-paced environment. Strong communication, cooperation and interpersonal skills. Customer focused. Self-motivated with a can-do attitude. Sound technical analytical mind, able to solve complex problems by thinking strategically. English fluency, both written and spoken. Desirable requirements: Knowledge and experience in technical product application role. Sound knowledge with ingredient interactions in food matrix. Hands-on practical lab and formulation development understanding. Experience in dairy and bakery skills will be highly regarded. Proficiency in computer literacy, Outlook, Excel. Ability to make decisions under ambiguous situations. Ability to think strategically. Relocation Available: No About Ingredion Ingredion is a leading global, plant-based ingredients solutions company. We make sweeteners, starches, nutrition ingredients and biomaterials that are used by customers in everyday products from foods and beverages to paper and pharmaceuticals. At Ingredion, we embrace possibilities and inspire each other to think big. Together, we are reimagining how we can make life better through our differentiated ingredients and innovative solutions. We share an inspiring purpose — to make life better, for our colleagues, our customers, our communities, and the world. We belong to a culture of bold innovators, of people who believe that their skills, creativity, and passion can deliver solutions that can enhance people’s lives. We create what's next, transforming our imagination into innovation. Inclusion and Belonging We have an inclusive and collaborative environment to build and grow a career in a multinational company. Here, everyone can be their authentic selves and be part of a community of talented and caring people, interacting with professionals around the world, made up of diverse backgrounds, cultures and industries. We are encouraged to think differently and innovate through collaboration and experimentation. We are constantly imagining new ways to bring value to our customers, through new ingredients, solutions, and ways of working. #J-18808-Ljbffr