Technical Service, Pumps - East

Job Description

Technical Service, Pumps - East Primary Location: Eagle Farm, Brisbane, QLD, AU; Paget, QLD, AU; Tomago, NSW, AU; Orange, NSW, AU Join an industry leader and make a positive change in the sustainable use of the world’s natural resources. Together, we will transform the business and drive the industry toward a greener future. At Metso, you will be supported by our inclusive culture and a network of colleagues from around the world. With us, you will embark on a personal growth journey and are encouraged to realize your potential. This is your invitation to rise above the possible. Job posting end date: 04/09/2025 We are seeking a Technical Service, Pumps to join our Pumps team. You will support and develop technical support for the Pumps business lines technologies portfolio and provide onsite and offsite technical support for Metso team and customers. You will collaborate with the other business teams to ensure exceptional customer experience. In this position, you will report to the Director, Pumps. This position will be based in Mackay or Tomago, though we are open to other locations in Queensland. What you’ll do Coordinate all activity involved with MA Pumps BL technologies portfolio technical support. Extensive number of customer visits, evaluating customer needs and their further communication within Metso Sales & Services. Provide support on commissioning, start-up, performance checks, trials, warranty inspections, parts supply and training through formalized processes and documents. Provide high technical expertise in the area of troubleshooting, process knowledge, technical incidents, operation and maintenance for Pumps BL technologies portfolio through site visits. Participate in technical warranty claim or customer complaint handling process. Support areas include assisting in the form of technical information, diagnostic troubleshooting, root cause analysis, and technical investigation to internal stakeholders (Sales, Field Service, Quality depart.) and directly to our customers. Ensure seamless collaboration with MA sales & services teams locally and globally. Develop strong service support and capabilities together with the local services teams, such as field services and repairs. Evaluate new services sales opportunities among customer base incl. installed base opportunity mapping. Evaluating and supporting Pumps LCS business development. Support on profitable growth and retention strategies. Support IB Validation; inspection report reviews, recommendations and solution as requested. Expertise support for problem management, technical sales support, training development, R&D and product development. Act as a trainer for internal/external technical trainings, for Pumps BL technologies portfolio. Improvement of Customer Satisfaction. Maintain a comprehensive knowledge of industry processes, competitors and commercial influences. Who you are Experience with maintenance and/or rebuild/assembly of slurry pumps. Mechanical trade or Engineering Degree qualification with at least 2 years’ experience. Ability to read and interpret documents such as safety rules, drawings, operating and maintenance instructions, and procedure manuals. Ability to perform or learn how to do 3D scans on site and do 3D modelling with CAD. Ability to write routine reports and correspondence. Good written and oral communication skills. Must have current motor vehicle license. Ability to travel with short notice. Ability to work away from home, for extended periods and extended hours, on weekends or as required. Desirable Forklift Ticket Rigging and dogging qualifications. What's in it for you A work environment where safety is always the number one priority – both your physical and mental health is our priority. A competitive base salary reflective of your skills and experience with annual incentive program. Additional Annual Leave benefit for all permanent and maximum term employees. Flexibility in your working lifestyle – our team manages their own balance of working from home and in our office environment. Gender Neutral Paid Parental Leave of 18 weeks at full pay. Paid Volunteer Leave so you can give back to the local community or an organisation of your choice. Active Social Club and companywide social events as your social wellness is important to us. Family focused events as your family forms part of our close-knit community. Comprehensive medical benefits including discounted private health insurance for employees and immediate family. Company provided Salary Continuance insurance cover. Career development & education assistance to further your technical and leadership ambitions. Metso is an equal opportunity employer committed to fostering an inclusive and diverse workforce culture. All qualified applicants will receive consideration for employment without regard to race, religion, color, nationality, gender, gender identity, sexual orientation, age, status as a protected veteran or status as a qualified individual with a disability. Metso is a frontrunner in sustainable technologies, end-to-end solutions and services for the aggregates, minerals processing and metals refining industries globally. We improve our customers' energy and water efficiency, increase their productivity, and reduce environmental risks with our product and process expertise. We are the partner for positive change. Headquartered in Espoo, Finland, Metso employs over 17,000 people in close to 50 countries and sales for 2023 were about EUR 5.4 billion. The company is listed on the Nasdaq Helsinki. metso.com, x.com/metsoofficial #J-18808-Ljbffr