Technical Services Engineer Expert

Job Description

Technical Services Engineer Expert We are Fujitsu We use technology to make happier lives. We are a global leader in technology and business solutions that transform organisations and the world around us. We have a long heritage of bringing innovation and expertise, continuously working to contribute to the growth of society and our customers. About the role We are seeking an experienced Technical Services Engineer Expert with Wintel experience for a key technical role to maintain and develop our clients' on-premises infrastructure and applications. You will be supporting unique Defence applications for multiple customers in order to maintain the availability and security of their service. About you Responsibilities and Accountabilities: Maintain, monitor and alert services within the on-premise infrastructure and provide technical guidance during new technology initiatives. Work within a team as an established specialist to support end users. Follow established processes, releasing to the change control process verified, validated, and documented enhancements to eliminate problems and proactively develop the service. Recognize opportunities to improve performance against Service Level. Work within the team or under guidance from the project manager with implementation of technical designs to meet service delivery requirements within own area of responsibility. Take ownership in obtaining the information, evidence, and data required to diagnose and resolve more complex problems, escalating or gaining support where appropriate. Proactively analyse trends and report on information in a timely manner to resolve problems, maintain, and enhance service. Understand the requirements of the customer's business, the scope of the contract, and know how issues impact the delivery of service. Recognize and report opportunities for additional business. Requirements: Strong knowledge and experience in Windows Server environments, including installation, configuration, maintenance, and troubleshooting of Windows Server Operating systems. Experience in Active Directory, Group Policy, DHCP, DNS, Windows Update Services, and TCP/IP. Experience in virtualization technologies, dependencies, and corresponding management tools such as Hyper-V, Switch Embedded Teaming, Failover Cluster Manager, and SC-VMM. Experience of Backup and disaster recovery methodologies using tools such as NetBackup. Hold a level of working knowledge for PowerShell to automate administrative tasks and processes. Holds an understanding of hardware management including installation, configuration, and maintenance of physical servers, server racks, cabling, and local power management. Experience in Defence or Government highly desirable. AGSVA NV2 Security Clearance essential. Why Fujitsu? We are an organization with a strong set of values and a history of respecting fairness and equality, whilst promoting diversity, equity, and inclusion. We constantly push ourselves to do better and strive to bring together a diverse mix of perspectives and talents in an inclusive environment, where we encourage our people to bring their full selves to work. We call this Be Completely You. We put people first. We believe in the power of diversity to drive innovation and our Work180 accreditation, AWEI (Australian Workplace Equality Index) Gold Employer status, and Rainbow Tick certification for LGBTI+ inclusion show that we value an inclusive culture. We offer tailored career paths across our global organization to support your professional and personal growth. Our customers trust us. We have an excellent reputation across the region and globally. Best in class reward and recognition programs, flexible work, volunteering leave, and more. We live our values of aspiration, trust, and empathy, all day, every day. As an inclusive employer, Fujitsu aims to recruit a diverse range of talents to help us achieve our purpose. In line with our diversity, equity, and inclusion strategy, we welcome applications from women and gender diverse people; Aboriginal and Torres Strait Islander people; Māori and Pacific people; LGBTI+ people; people with a disability; culturally and linguistically diverse people; and veterans and emergency responders. If you don't tick every box in this job description, please don't rule yourself out. Research suggests that women and other people in underrepresented groups tend to only apply if they meet every requirement. We focus on hiring people who value inclusion, collaboration, adaptability, courage, and integrity, rather than ticking boxes so if this resonates with you, then please apply. For Security Cleared Roles - PLEASE NOTE: Due to the inherent requirements of the role, candidates must be Australian Citizens and hold a minimum Baseline Australian Federal Government Security Clearance. #J-18808-Ljbffr