AGSVA Cleared Non-Technical Project Management & Support (Adelaide) - EOI
AGSVA Cleared Non-Technical Project Management & Support (Adelaide) - EOI Title: AGSVA Cleared Non-Technical Project Management... more info
Technical Support Coordinator
Salary:
60.00 - 80.00
Posted:
04-02-2025
Category:
Project Process Management
Job Description
Location: Haymarket, Parramatta, or Gosford About the Role: As the Technical Support Coordinator, you will provide technical support and advice to users across multiple locations, platforms, and technologies and guide the activities of technical support staff responsible for the operational maintenance and monitoring of service levels of the organisation’s ICT environment, ensuring compliance with Service Management policies and procedures. Responsibilities: Promote and ensure the use of standardised methods, agreed tools, and reference material. Manage set-up activities for large-scale or complex deployments or changes to the organisation’s information systems. Analyse and report on the performance and functionality of assigned systems and applications. Develop, review, and maintain support documentation. Develop and maintain detailed knowledge of multiple, complex platforms and technologies to enable effective integration and utilisation of enterprise applications and services. About the Team: The Technology & Business Support team at Service NSW is dedicated to maintaining and enhancing our ICT environment. Our team of technical specialists provides essential support and advice to users across multiple locations, platforms, and technologies. We ensure the smooth operation of ICT systems through timely problem resolution, compliance with service level agreements, and continuous improvement of processes and policies. About You: We are seeking a highly motivated and experienced Technical Support Coordinator to join our dynamic team. As a technical support expert, you will play a crucial role in providing exceptional support to our diverse user base across multiple locations and platforms. If you have a passion for technology, relevant tertiary qualifications or experience, a strong problem-solving mindset, and a commitment to delivering outstanding customer service, we encourage you to apply. Support office roles will be headquartered across McKell, Parramatta, and Gosford. We will consider role headquarters outside of the above locations where the role can reasonably be performed from that location, taking into consideration the operational, financial, and customer requirements of the role, and an ability to attend a NSW Government workplace as required. Salary: Service NSW Grade 7 / 8, with the base salary for this role starting at 102,899 base plus superannuation. Closing Date: Monday 20th January 2025 at 9:59am #J-18808-Ljbffr
Job Details
Salary: 60.00 - 80.00
Posted: 04-02-2025
Category: Project Process Management
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