Technology Support Engineer

Job Description

Technology Support Engineer Requisition ID: 9061 Who are we? Craft your future with Suntory Oceania, a new $3b multi-beverage partnership between Suntory Global Spirits and Suntory Beverage & Food. Underpinned by quality, craftsmanship and a strong sense of purpose, our exciting new partnership will be powered by two manufacturing sites, five distribution centres and more than 1500 Suntorians across Australia and New Zealand. Our market-leading portfolio will have over 40 brands, including Jim Beam and Maker's Mark Bourbon, Hibiki Japanese Whisky, Canadian Club Whisky, -196, V Energy, Maximus, and Suntory BOSS Coffee. As One Suntory, we will be positioned as the fourth largest beverage player in the region, ready to ignite the category, creating more beverage moments from sunrise to sunset. Together, we will bring the best of Suntory to Oceania. The Opportunity: As the Technical Support Engineer, based in Swanbank , you will play a key role in ensuring the smooth IT operations for our cutting-edge manufacturing and distribution hub in Queensland. This position is critical to the ongoing functionality, maintenance, and support of systems, networks, and devices across the facility. You will be an integral part of the Service Delivery team, helping to support IT operations at Swanbank and other sites, while proactively maintaining and documenting IT processes to meet operational standards. Key Responsibilities: Project Technology Support: Install and configure networks, compute, and applications at Swanbank. Ensure all site processes are well documented, including hardware configurations, site shutdowns, and disaster recovery procedures. Operational Support: Handle Service Delivery tickets, provide prompt resolutions, and ensure seamless communication with end-users within SLA. Maintain a professional relationship with users and deliver high-quality support. Health & Safety: Follow strict safety procedures to ensure a safe working environment, identifying hazards and reporting incidents as necessary. Compliance: Adhere to Suntory Oceania policies and procedures, ensuring all tech documentation and processes are in line with business requirements. Where do you fit in? We’re looking for someone who thrives in an innovative and fast-paced environment. If you have a passion for IT systems, are a proactive problem solver, and possess excellent technical and customer support skills, this is your chance to make a real impact with a global leader in the beverage industry. To enable you to hit the ground running, you should have: A degree in IT or related technical discipline Experience supporting and maintaining enterprise-class IT environments Strong knowledge of on-premises server/network infrastructure and end-user compute devices Expertise in cloud environments (private and public) ITIL Foundations certification or in-depth knowledge of ITIL practices Excellent communication and time management skills Technical knowledge of hardware (Lenovo, Apple, Cisco) and software systems A proven ability to build relationships across teams (Digital IT, engineering, vendors) Unleash Your Spirit! As Suntorians we believe in Dreaming Big and Growing for Good. We take pride in our sustainability, diversity, equity, and inclusion initiatives, striving to grow responsibly and inclusively. Come be part of the Suntory family and Unleash Your Spirit. In addition to being part of a passionate team, we offer a competitive remuneration package and an industry leading parental leave policy. This position is a critical part of our Digital IT team so has plenty of scope for professional development with the opportunity to learn from, and work with, top leaders across the Oceania, regional and global business. We want our interview process to be as inclusive as possible. If you require any adjustments as part of the process, do not hesitate to let us know. #J-18808-Ljbffr