Telco Service Onboarding Specialist

Job Description

Telco Service Onboarding Specialist page is loaded Telco Service Onboarding Specialist Apply locations SPC Moruya Head Office time type Full time posted on Posted 2 Days Ago time left to apply End Date: March 8, 2025 (11 days left to apply) job requisition id R-0019999 Join the change. Together, we’ll make history. As we keep the lights on for over four million customers and move towards a more sustainable way of life, it’s an exciting time to be at AGL. We’re re-imagining how homes and businesses live and work across the country and we want you to be a part of it. This moment will define our time, and your career as you work alongside Australia's best and brightest minds. You’ll grow and learn in a collaborative, safe and supportive environment and play your part in changing the course of tomorrow. Everyone at AGL is an important part of building a better energy future and we want you to join in. About the Role The purpose of this role is to ensure the customer has the maximum chance of success with connecting their Telco service(s) from the point of sale to activation, thus reducing repeat callers, or customers who churn because it's “too hard” to connect. What you’ll be doing Assist customers with successful connection and use of their telco products. Assist with any technical issues customers face as part of the connection journey. Educate customers on the connection process and how to use their telco products successfully. Solve customer enquiries relating to getting connected on new/existing services. Ensure a smooth adoption of the product. About You What you’ll bring to the table Strong attention to detail. Great level of verbal and written communication. Ability to work independently and with a team. Strong ability to coordinate and prioritize tasks, and organization. High attention to the customer experience and journey. Ability to solve problems and foresee any potential customer-impacting events. Conflict management abilities. We’d love to see your application, submitted by the 14th of March. Inclusion at AGL At AGL, we value diversity and welcome applicants from various backgrounds, including Aboriginal and/or Torres Strait Islander peoples, individuals with disabilities, culturally diverse individuals, and members of the LGBTQ+ community. AGL is dedicated to maintaining a diverse workforce and encourages applicants to share their lived experiences. We offer reasonable adjustments throughout the recruitment process and respect the privacy of those who choose not to disclose. To learn more visit: AGL is a Circle Back Initiative employer - we commit to respond to every applicant. Our pre-employment screening process includes a Nationally Coordinated Criminal History Check and a medical assessment if necessary. The information provided as part of your application to AGL will be managed in accordance with the AGL Privacy Policy. AGL does not accept agency submissions unless approval has been granted by a member of the Talent Acquisition team. Candidates submitted by an agency without approval will not be considered by AGL. Location: Moruya NSW 2537 Job Family Group: Administration - Support - Service About Us We are Australia’s largest energy generator & leading energy retailer. AGL is an ASX-listed leading integrated essential service provider, with a proud 186-year history of innovation and a passionate belief in progress – human and technological. From lighting the first gas streetlamp in Sydney in 1841 to helping shape a sustainable energy future for Australia, we have a track record of leading change. We deliver 4.3 million gas, electricity, and telecommunications services to our residential, small and large business, and wholesale customers across Australia. We operate Australia’s largest electricity generation portfolio, with an operated generation capacity of under 9,000 MW, which accounts for approximately 20% of the total generation capacity within Australia’s National Electricity Market. AGL has the largest renewables and storage portfolio of any ASX-listed company, having invested $4.8 billion over the past two decades in renewable and firming generation. #J-18808-Ljbffr