Telehealth Support Coordinator

Job Description

The Wellness Here for Life team are looking for an admin superstar to manage end-to-end nurse clinic support. Use your skills for good! 28th January, 2025 About DBG Health: DBGHealth is an independent health, wellness, and beauty company with headquarters in Melbourne and over 800 professionals collaborating across the globe to successfully deliver affordable health, wellness, and beauty solutions for all. About Wellness Here for Life: Powered by DBG Health, Wellness Here for Life utilises the clinical capabilities and experience of nurses nationwide to provide affordable, convenient healthcare. Spanning metropolitan, regional and remote community pharmacies, Wellness clinics are designed to take the patient through their health journey from beginning to end without ever stepping outside the pharmacy. About the role: The Telehealth Support Coordinator plays a vital role in ensuring the smooth delivery and coordination of telehealth services. This position involves providing both administrative and technical support to healthcare professionals and patients, fostering seamless communication and efficient operations. The coordinator is responsible for managing scheduling, troubleshooting technical issues, and facilitating problem resolution to enhance the overall quality of patient care delivered through virtual platforms. Role & Responsibilities: Act as the primary point of contact for telehealth inquiries and troubleshooting. Educate patients on telehealth processes and answer any questions. Work closely with healthcare teams to align telehealth services with clinical needs. Liaise with stakeholders such as laboratory clinics, medical clinics and radiology clinics to ensure patient results are readily available and accessible to referring practitioners and their GPs. Update clinical templates, letter heads and referral letters at the direction of clinical governance manager and in accordance with policy. Coordinate cancelled and rescheduled patient bookings (both patient initiated and NP absence/sick leave, etc.) Skills & Experience: High school diploma or equivalent; additional certifications in healthcare or IT preferred. Proven experience in a healthcare or administrative role, ideally in a telehealth or virtual care setting. Strong technical skills with proficiency in telehealth platforms and general IT troubleshooting. Excellent organizational and multitasking abilities. Effective communication skills, both written and verbal. Benefits & Perks: At DBG Health, we offer more than just a job – we offer a dynamic and supportive work environment where you can make a real impact. As part of our team, you'll have the opportunity to work alongside industry leaders, drive meaningful change, and grow both personally and professionally. Competitive salary package and STIP program Exclusive discounts on our consumer health, wellness and beauty products - including MCo Beauty, E.L.F Cosmetics, Nude by Nature, Chemists Own and many more 12 weeks paid parental leave We are a values-driven business fostering a supportive and friendly team culture Enjoy the ability to work autonomously, empowering you to drive your own success. Convenient head office location close to public transport, cafes and restaurants Opportunity to grow your career across all divisions within DBG Health - Arrotex Pharmaceuticals, VidaCorp Consumer Goods, Independent Pharmacies of Australia Group and Axe Health Services. DBG Health is committed to fostering a workplace culture that is safe and accessible for all. We are an equal-opportunity employer and encourage applications regardless of cultural background, gender identity, sexual orientation, disability or neurodiversity. We strive to build a collaborative, inclusive workplace that is representative of the communities we work and live in. #J-18808-Ljbffr