Tenancy Support Coordinator

Job Description

Tenancy Support Coordinator page is loaded Tenancy Support Coordinator Apply locations Darwin, NT time type Full time posted on Posted Yesterday time left to apply End Date: March 19, 2025 (27 days left to apply) job requisition id JR103530 $87,138 + super + not for profit salary packaging benefits Permanent Full Time Contract Location: Larrakia (Darwin) NT 0812 Make a meaningful difference to the lives of Australians in need Life at Mission Australia When you join the team at Mission Australia, you become part of a community who are determined to end homelessness and ensure people in need can thrive. United by our Christian purpose and values, we stand together with anyone who needs us, for as long as they need us. Your Opportunity Our Integrated Homelessness Supported Accommodation Program (IHSAP), also known as “Batten Road”, is a collaboration of services that provide co-located specialist supports such as Mental Health, Alcohol and Other Drug, Specialist Family Support, and other homelessness providers. Mission Australia provides client support and engagement, and case coordination services for people living at the facility. As a Tenancy Support Coordinator, you will address the complex needs of our clients, managing a caseload of up to 25 clients, advocating for their housing stability amidst challenges like limited housing availability. The goal is to equip our clients with the skills and resources needed to manage their tenancies successfully while offering ongoing support until external tenancies are secured. Your Key Responsibilities Develop and implement culturally appropriate, strengths-based case management plans tailored to individual client needs. Provide person-centred case management and conduct regular reviews to monitor progress against case plans. Advocate for clients with internal and external stakeholders, including Territory Housing, to secure and maintain stable housing. Facilitate referrals and coordinate support services to address clients' broader needs, such as mental health, AOD, or employment services. Manage comprehensive client records and prepare accurate reports in line with organisational requirements. Support clients in capacity-building activities to enhance their ability to independently manage tenancies. Attend and actively participate in local network meetings to strengthen partnerships with organisations. Requirements for Success Proven experience in case management, ideally in housing or homelessness services. Strong understanding of Aboriginal cultural systems and protocols. Relevant qualifications in social sciences or human services (Diploma or Degree preferred) and/or substantial experience in the field. Demonstrated ability to engage and motivate clients facing barriers to tenancy. Proficiency in computer systems, data management, and administrative tasks. A person-centred, professional approach with excellent communication skills. A valid Northern Territory Driver's Licence and the ability to provide outreach and transport support for clients. Before starting work with us, you will need to undertake a national police history check, qualifications, and referee checks, and have a clearance to work with children/vulnerable people. Our Culture Our innovative and inclusive culture will ensure you feel valued at Mission Australia as you help Australians in need and develop in your career. We prioritise the safety and wellbeing of everyone, both within our team and the individuals we serve. We are committed to creating a diverse and inclusive working environment. We actively support and encourage people of all backgrounds to submit an application. If you live with disability and require support to submit your application , please email We strongly encourage applications from people who identify as Aboriginal or Torres Strait Islander. Your Benefits Rewarding work – every day you know you’re making a real difference. Not-for-profit salary packaging, reducing your tax. Free external, confidential counselling and access to chaplaincy support. Volunteering opportunities. Extra leave available including an additional public holiday and the opportunity to purchase further annual leave. How To Apply To be considered for this opportunity, click ‘apply’ and send your application today! As a committed Circle Back Initiative employer, we will respond to your application. Applications for this role are shortlisted as received and we are interviewing through the advertising period. Apply quickly to be considered for this life changing role. #J-18808-Ljbffr