Thrift shop manager

Job Description

About Us The Salvation Army is a Christian movement and one of Australia's largest and most-loved charities. We believe in doing good that transforms lives and futures for the better. It is this belief which drives us to find new ways and places where we can make a difference. From times of personal crisis to moments of national grief, we are always here — providing support, safety, community, and opportunity. Our Store Managers efficiently and effectively manage all aspects of one retail site to maximise sales and profitability. Why This Role Matters The Thrift Shop Manager oversees store operations, ensuring quality customer service, accurate cash handling, effective sorting and pricing of donations, and maintaining the shop's appearance. This role involves fostering a positive, inclusive culture among volunteers to enhance the customer experience. The manager also serves as a liaison between store operations and the Corps, keeping both teams informed. Additionally, the manager supervises all volunteers and the Assistant Manager. About The Role We are seeking a dedicated Thrift Shop Manager for our Thrift Shop in a Full-time capacity. This position is based out of Ocean Grove . Salary and conditions are in accordance with the General Retail Industry Award 2010 - Level 6. This position is a Max Term Position ending 31st December 2025 . Key Responsibilities Maximize sales by processing donations, managing stock, and maintaining store presentation. Delegate collection tasks, ensure stock rotation, and develop initiatives to improve sales and customer experience. Provide excellent customer service, train staff, and engage customers with TSA's mission. Promote local donations, organize sales opportunities, and approve pricing adjustments. Recruit and manage volunteers and staff for efficient store operations. Administer training, compliance, and performance management. Coordinate labor resources, ensure accurate timekeeping, and celebrate milestones. Hold regular team meetings to reinforce TSA's mission and values. Collaborate with Corps Officers to set budgets and track sales. Manage financial processes, including cash reconciliation, banking, and minimizing losses. Maintain accurate records, respond to inquiries, and update safety documentation. Lead WH&S efforts, including compliance, inspections, and safety training. Maintain store cleanliness, security, and operational safety. Ensure WH&S procedures are followed and administer First Aid if needed. About You A demonstrated relevant retail industry experience as a store manager. Experience in managing and leading effective teams. Demonstrated professional experience of the capabilities listed in this PD. Certificate in Retail or Business desirable. Demonstrated skills and experience in cash handling, financial management, and store operations. Completed or willingness to complete First Aid (PFA) training. A Nationally Coordinated Criminal History Check. A current and valid Working with Children’s Check. A valid Victorian Driver's license. What We Offer As a registered NFP we offer our eligible employees real and meaningful benefits such as: NFP salary packaging ($15,900 tax free) plus meals and entertainment benefit ($2,650). Flexible working conditions. Health, fitness and financial discounts/benefits. Paid parental leave - 12 weeks. Up to 8 weeks leave per year through our purchase leave scheme. Up to 5 days paid leave per year to ‘volunteer’ in a TSA program or activity. Purpose driven career which has positive social and sustainable outcomes. Employee Assistance Program - Independent confidential counselling service. Opportunity for career development. An inclusive culture of dedicated, passionate and professional team members. Positively supporting and impacting the lives of others through your career contribution. How To Apply If you're excited by this unique opportunity, the above sounds like you, and you have a heart for working for an organisation that truly does transform lives, we would love to speak to you. We are looking for compassionate people who share our mission and values. If you have the passion and drive to commit yourself to a challenging and rewarding role; we invite you to apply via the link and submit a current CV and a cover letter which details your alignment with the essential requirements of the role. Applications will close as soon as a suitable candidate is secured. The Salvation Army is an Equal Opportunity Employer who provides an inclusive work environment and embraces the diverse talent of its people. We value people of all cultures, languages, capacities, sexual orientations, gender identities and/or expressions. We are committed to achieving a diverse workforce and strongly encourage applications from Aboriginal people and Torres Strait Islander people. The Salvation Army is a child safe organisation and is committed to protecting children and young people from harm. All child facing roles will require the successful completion of a Working with Children Check. Applicants for all roles require a mandatory Nationally Coordinated Criminal History Check. We value Integrity, Compassion, Respect, Diversity, and Collaboration. #J-18808-Ljbffr