Ticketing Operations Administrator

Job Description

Division Name: Transperth System, Regional Town and School Bus Services Position No: 34631 Closing Date: 2025-03-20 5:00 PM Location: Perth Job Type: Permanent - Full Time About the Job You will play a key role in managing and improving ticketing operations across the Transperth system by coordinating and implementing operational procedures, business rules, and standards. This role involves analysing ticketing data to identify trends, supporting the operation and maintenance of ticketing and associated systems, and assisting with the development of policies and procedures related to Transperth’s ticketing and parking systems. You will also provide essential administrative and research support to ensure the smooth management of ticketing policies and customer relations. In this role, you will assist in drafting reports, briefing papers, and Ministerial correspondence, contributing valuable insights to support decision-making. You will also engage with internal and external stakeholders, responding to customer inquiries and complaints while maintaining a strong understanding of Transperth’s operations. This is an opportunity to work in a dynamic environment where your analytical skills and problem-solving abilities will help enhance the efficiency and effectiveness of Transperth’s ticketing and parking services. About You! Very organised with well-developed communication and interpersonal skills. Demonstrated experience in administrative support and the ability to manage competing priorities. Experience in customer enquiries and complaints management. Demonstrated capacity to prioritise work and undertake continuous improvement to meet targets. Ability to work in teams. Competencies in drafting reports and performing research to identify trends and monitor functionality and performance. Experience in data analytics and problem solving. Experience in Transperth Public Transport System. About Us The Public Transport Authority’s (PTA) vision is to be recognised as a leader in providing world-class public transport services and solutions. Our purpose is to provide safe, customer-focused, integrated, and efficient transport services that align with our core values. At the PTA, we hold five core values dear: safety, respect, recognition, integrity, and sustainability. These values guide everything we do, ensuring a workplace where safety is paramount, respect is fundamental, achievements are celebrated, integrity is unwavering, and sustainability is integral to our mission. As a fast-growing economy, Western Australia’s public transport system, under the PTA, is recognised as the best in Australia and one of the most efficient, clean, and safe networks globally. Rail transport plays a vital role in our continued success and growth, exemplified by our numerous projects such as METRONET, designed to meet the public’s needs and expectations. Moving millions of people requires the skill and commitment of a talented workforce, and at the PTA, we are dedicated to delivering on our vision and purpose while upholding our values every step of the way. You can expect. Opportunities to grow through personal development and career pathways. Health and Wellbeing programs including access to a free 24/7 onsite Gym. Subsidised Corporate Apparel and Spectacles. Opportunity to join our Social Club offering savings and benefits all year round. An opportunity for key involvement with WA Infrastructure projects which will make a difference in WA for many generations to come! There is currently one (1) full time permanent position available for immediate appointment. Initially this selection process will be used to fill the above vacancy, but it may also be used to appoint to similar positions that may arise in the agency within the next twelve (12) months on a permanent or fixed-term basis with the possibility of further extension(s) and/or permanency. To be eligible to work at the PTA you must be either an Australian Citizen or Australian Permanent Resident or hold a valid work visa. The PTA is an equal opportunity employer and encourages people with disability, Aboriginal and Torres Strait Islander people and persons from culturally diverse backgrounds to apply. Further Information Please refer to the attached Job Description Form (JDF) for full details about the position, including any specific requirements relevant to appointment. Please contact Tate Madzikanda, Talent Acquisition Lead on (08) 9326 2520 for specific information about the role. Applicants are requested to provide the following: A comprehensive CV with two work-related referees. A cover letter outlining your experience in administrative and research support, developing and maintaining office procedures and systems, service delivery and data analysis within the context of the role, preparation of responses to both internal and external customer complaints and queries, and managing competing priorities in a dynamic environment (max. three pages). Applicants are requested to apply online using the ‘Apply for Job’ button at the top/bottom of the screen. Please note the closing date and time, as no emailed, late, or pro forma applications will be accepted. Please note you will be required to complete the PTA Integrity and Qualification Consent Form and an Australian National Police Clearance should you become the recommended applicant through the recruitment process. Adverse outcomes of Integrity reviews and NPC’s will not necessarily disqualify an applicant from the selection process. All PTA positions are subject to ongoing integrity screening. Suitable applicants will also need to undertake a Drug and Alcohol Screen prior to commencement. The Public Transport Authority of Western Australia (PTA) is responsible for the operation of all bus, train and ferry public transport services in the greater metropolitan area under the Transperth brand. It also operates public transport services in regional centres, operates road coach and rail passenger services to regional areas under the Transwa brand, and administers School Bus Services (SBS). #J-18808-Ljbffr