Support Lead
WHO WE ARE Known best as the 'Undisputed King of Trainers', JD Sports is one of the biggest and best global Sports Fashion... more info
TikTok Commerce- Country Partner Support Lead
Salary:
80.00 - 100.00
Posted:
30-01-2025
Category:
Sales Support
City of Melbourne,
Job Description
Responsibilities: Build and develop a team of customer service program managers, operations leaders, vendor managers, and knowledge management specialists to ensure a seamless and timely customer service experience. Develop service quality strategies for contact centers, ensuring cross-functional alignment of service delivery goals and execution, and helping teams drive strategic partnerships and new initiatives forward. Focus on aligning company priorities with excellent day-to-day operations, design and lead growth initiatives for long-term success. Lead a regional program team to boost contact center training, quality, and knowledge management. Lead regional workforce management strategies and resource optimization. Manage regional vendor strategy and contracts. Lead regional business analysis, identify opportunities based on dashboard, push operation improvements by strong collaboration with regional service delivery heads. Analyze and develop insights on business performance, core performance metrics, and support in preparation of weekly/monthly business reviews. Define and build organizational capabilities for extended planning, governance, and operational efficiencies. Respond to critical internal escalations and ad-hoc issues with the most flexibility. Represent your team's performance in regular business reviews. Get ready to champion in all operational excellence activities and projects. Minimum Qualifications: Bachelor degree or equivalent practical experience. Fluency in English and Spanish is required for the role. Proven experience in consulting, delivering advisory services, extended workforce, and vendor management, with proficiency in program management and driving change. Proven experience building, managing, and influencing relationships with senior stakeholders, using data to generate insights and solving complex problems. Self-motivated and able to thrive in ambiguity and in a matrix environment. Preferred Qualifications: Experience in commerce or marketplace platforms is a plus. Proven experience of working with multiple stakeholders across different markets. Ability to function independently and within a team environment with demonstrated track record in motivating and coaching staff to maximize their individual potential. #J-18808-Ljbffr
Job Details
Salary: 80.00 - 100.00
Posted: 30-01-2025
Category: Sales Support
City of Melbourne,
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