Trade Branch Manager - Timber & Building Materials

Job Description

Trade Branch Manager - Timber & Building Materials Add expected salary to your profile for insights Full-time permanent opportunity + attractive competitive salary + super + awesome team environment Tool of Trade Vehicle Be part of a 145 year old organisation that puts its people first and has their best interests at heart ABOUT US The family owned Dahlsens Group has been operating since 1877 and is one of the largest independent suppliers of timber and building materials to many of the best home builders in Australia. We offer a family-feel culture and work environment that sets us apart from any others in the industry. We’re part of a 60-site national group, including Dahlsens, Cairns Hardware and Nortruss with over 1000 trusted support team professionals, trade experts, drivers, and yards people. The founders of the organisation are all about investing in their people, partners, and communities to make a positive and sustainable contribution to Australia. Our people live and breathe the Dahlsens Values daily; Take Responsibility, Grow Together, Everyone Contributes . ABOUT THE ROLE The Trade Branch Manager will lead and manage a team of experienced office to trade staff. The Trade Branch Manager will report to the Regional Manager. You will be responsible for the day to day management of staff, the branch, relationship management with customers and ensuring we deliver superior products and services to our builders. You will ensure delivery schedules are met and exceeded daily and your customers are always kept up to date of any delays to their orders. Relationship building and keeping those relationships alive is key to this role. The key to this role is that we offer unrivalled service and products to our many customers who rely on us for quality products. The Branch Manager will report to the Regional Manager who will provide coaching, mentorship and ensure you are set for success. RESPONSIBILITIES WILL INCLUDE Ensuring branch performance, including the delivery of quality product, service, sales and exceeding profits Focusing on efficiency and ensuring you meet customer expectations Oversee stock inventory, monthly reporting and annual forecasting Plan and prepare rosters to ensure adequate coverage and service levels during trading hours Responsible for recruitment of all team members for the Trade Branch Measured by DIFOT so your customers get the products they need, when they need them Create and implement processes and strategies for improving the overall customer experience Managing branch operations, administration and reporting requirements Plan, develop and implement strategies to achieve budgets, targets and objectives Drive and manage a high performing team, committed to providing outstanding customer service QUALIFICATIONS AND SKILLS 5+ years experience in managing and leading a high performing trade store Strong leadership experience in managing a high profitable trade branch Previous industry experience in manufacturing, trade retail, hardware, or a similar environment will be highly desirable although not essential Excellent negotiation and influencing skills and be commercially astute Strong, positive relationship building abilities with internal and external customers Excellent written and oral communication skills with high level attention to detail and accuracy Demonstrated ability to resolve issues in a positive manner through negotiation and consultation with other team members and stakeholders Team player – build a culture and structure – a true leader Someone who can lead, motivate and influence High awareness of site safety and duty of care for your team, staff and site visitors Forklift Licence - (mandatory) Driver Licence - (mandatory) Finally have a ‘hands on’ with a 'can do' attitude PERKS Access to our awesome reward and benefits platform with cashback discounts at over 400 retailers such as; Adidas, Woolworths, Coles, Ikea, Myer, Rebel Sports + more! Be part of something strong, we really are growing together Your contribution is valued and celebrated, the company culture lives this An impressive ‘Be Well’ program supporting you and your wellbeing Free Employee Assistance Program (EAP) Education Assistance Program - your development is important Uniform provided so you can look the part Staff discounts may be available (T&C may apply) Take a day off on your birthday and still get paid for it And you get to work with a great bunch of people, friendly and who want to see you succeed. PLEASE NOTE The successful applicant will be subject to a comprehensive reference and background checking prior to employment; including aPre-employment Medical Assessment &National Police & Right to Work We are an equal opportunity employer with a zero tolerance to Drugs and Alcohol in the workplace and we do conduct regular random workplace testing. Only applicants with the Right to Work in Australia will be considered for this position. If this sounds like the right job for you, and your skills and enthusiasm, click the 'Apply for this job' now and include your Resume and Covering Letter. #J-18808-Ljbffr