Training & Quality Supervisor
Job Description Quality Monitoring: Monitor and evaluate call center agents' calls to ensure compliance with quality standards.... more info
Add expected salary to your profile for insights Do you want to work for an iconic Western Australian organisation committed to changing lives and making a difference to your community? For more than 130 years, St John WA has been a cornerstone of support in Western Australia connecting with community through education, training and care. As a trusted not-for-profit, the organisation’s unwavering mission is to serve humanity and build resilient communities which we do through a strong team spirit, camaraderie and the collaboration of all team members – paid and volunteers alike - working together to support wellbeing and health for every Western Australian. A job to be proud of: Are you an organised and detail-oriented professional with a passion for supporting high-quality training design? We are seeking a Training Design and Quality Administration Officer to join our dynamic Training Design and Governance Team in Belmont on a permanent part-time basis (30 hours per week). In this role, you will provide essential administrative support to ensure the smooth delivery of training design activities. From maintaining templates and tracking training requests to ensuring compliance with branding and accessibility standards, you’ll play a key role in enhancing the quality and efficiency of our training programs. What you’ll do: Maintain and update training design templates and documents Support instructional designers in course material updates and development Ensure compliance with branding and accessibility requirements Track and report on training design activities and requests Assist in industry engagement activities and regulatory reporting Provide technical troubleshooting for training materials Administer LMS course creation, data entry, and user support What you will need: Previous experience in an administrative role Advanced Microsoft Word and Excel skills Strong time management and ability to work autonomously Excellent interpersonal and communication skills Advanced document editing skills Knowledge of the Vocational Education and Training (VET) industry (desirable) What’s in it for you? The successful candidate will be offered a career defining role in an interactive and supportive working environment within a positive and professional team, along with: Salary packaging options (pro-rata) $550 Health and Wellness reimbursement 17.5% annual leave loading Free emergency ambulance cover and first aid training Are you ready to change lives? To apply for this exciting opportunity please select "Apply Now". Applications must include a detailed cover letter outlining your motivations for this position and resume. Applications close on Tuesday 11th March 2025 at 6:00pm (St John may begin the selection process prior to the closing date) St John WA is committed to creating an inclusive environment which provides a sense of belonging and enables a welcoming, diverse, capable and connected workforce who represent the community we serve. Our goal is to ensure people feel safe to be themselves. We actively encourage applications from people of all ages, genders, nationalities, abilities, and cultural backgrounds, including Aboriginal and Torres Strait Islander peoples, members of the LGBTIQ+ community, and all other suitable applicants. Please note that St John will not accept recruitment agency applications for this position. St John reserves the right to select a shortlist from the applications received. The selection process employed will be at the discretion of St John. #J-18808-Ljbffr
Job Description Quality Monitoring: Monitor and evaluate call center agents' calls to ensure compliance with quality standards.... more info
Job Description Job Description: Develop and implement training programs to enhance employee performance and skillsets.... more info
AMO Training Administrator 12 Month Fixed-Term West Perth, Western Australia Reach Beyond! CHC Helicopter is a leader in... more info