Training Analyst
We are looking for a Training Analyst across Australia. This is a long-term contract role for a global IT Utility leader.... more info
Training & QA (TQA) Analyst
Salary:
100.00 - 125.00
Posted:
11-03-2025
Category:
Risk Management Quantitative Analysis
Sydney,
Job Description
JLL empowers you to shape a brighter way . Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. What this opportunity involves: In this 6-month contract you will be responsible for identifying process gaps, analysing processes and workflows with the objective of finding out how they can be improved or simplified. Manage and implement process change per account requirement. Facilitate process workshops, including documentation of information relevant to the account/s. Responsibilities include but are not limited to: Develop and maintain a collaborative relationship with Operations and the Accounts Team Conduct Root Cause Analysis on account escalations as required by the Operations Team and provide specific action plans and preventive measures Provide recommendations for process improvement and implement changes on processes accordingly Conduct New Hire and Refresher Training sessions Coordinate process requirements for new and/or transitioned accounts including workshops for clients and Facilities Managers on the Web Portal functionality Manage and update the PSC ASK Manual for each account handled by the PSC Identify and address training gaps by creating and updating relevant reference materials such as Quick Reference Guides and Training Modules Sound like you? This is what we’re looking for: Team player with background and interest in Quality Assurance management Strong analytical and data management skills Excellent research report writing and presentation abilities Proficiency in MS Office packages Detail-oriented with a good eye for accuracy Organised and process-driven Effective communicator and team player Ability to meet deadlines and multitask Location: On-site – Sydney, NSW If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements. We’re interested in getting to know you and what you bring to the table! #J-18808-Ljbffr
Job Details
Salary: 100.00 - 125.00
Posted: 11-03-2025
Category: Risk Management Quantitative Analysis
Sydney,
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