Transition Study Plan Officer

Job Description

Job no: 515768Work type: Fixed term - Full-time, SecondmentCampus: AdelaideCategories: Student Services and Learning support, HEO5 (HEO 5) $80,118 to $89,085 per annum plus an employer contribution of 17% superannuation will apply Multiple full-time secondments/fixed term contracts until 31 December 2025. Based in the Integration Management Office (IMO) in the Student Experience & Administration Domain in the Adelaide CBD About the role You will be responsible for sourcing and interpreting transition program and course information, developing and editing complex transition study plans, and identifying, investigating and escalating study plan issues related to the transition to Adelaide University. You will work closely with Transition Support Advisors to resolve problems and collaborate with colleagues in the Integration Management Office and across the foundation institutions. Your role is vital in ensuring high-quality service by delivering accurate study plans to all transitioning students. Core Responsibilities Review and ensure the accuracy of study plans, aligning them with student transition principles and schedules. Utilise existing student systems and CRM platforms to complete transition study plans across both foundation institutions. Identify, investigate and resolve complex issues and escalate transition study plan or data-related issues as needed for prompt resolution. Develop complex transition study plans for students enrolled in multiple programs or other unique scenarios while monitoring responses to study plan inquiries. Support Transition Support Advisers with study plan corrections or edits. Foster a highly responsive, customer-focused, and performance-driven service culture while adhering to transition principles, multi-campus operations, and team collaboration. Essential Skills and Experience Proven experience delivering high-quality, customer-focused services in a fast-paced, multi-channel environment (e.g., phone, email, in-person). Excellent written and verbal communication skills, with the ability to explain complex processes clearly to diverse audiences. Proven experience managing a variety of administrative tasks efficiently and with attention to detail, meeting deadlines, and maintaining accuracy. Demonstrated ability to build and maintain positive relationships with stakeholders, including customers and colleagues. Proficiency in using CRM systems, databases, and standard office software, with flexibility to adapt to new systems and changing priorities. Ability to work effectively as part of a team, contributing to shared goals while taking initiative in individual tasks. Demonstrated experience in developing study plans for students within a higher education setting and in supporting students through program transitions is highly desirable. Why Join Us? This is a unique chance to be part of a historic project, helping to shape the future of Adelaide University and gain career-defining experience. In addition, we offer a wide range of attractive staff benefits. These include salary packaging; flexible work arrangements; high-quality professional development programs and activities; and an on-campus health clinic, gym and other fitness facilities. If you’re ready to make a lasting impact on the future of higher education in Australia, apply now to join our team. Apply now! Applicants are required to upload a cover letter and resume only. Please address your cover letter to Bernie Reddy, Recruitment Partner: IMO. For further information about the position or the recruitment process, please contact University of Adelaide HR IMO Team using job reference number 515768. Applications close: 11:30pm, Sunday 9 February 2025 We are an Equal Employment Opportunity employer committed to providing a working environment that embraces and values diversity and inclusion. Female applicants, people with a disability and/or Aboriginal and Torres Strait Islander people who meet the requirements of this position are strongly encouraged to apply. If you have any support or access requirements, we encourage you to advise us at the time of application. #J-18808-Ljbffr