VIP Customer Service Representative Melbourne

Job Description

Are you a natural people-person with a passion for customer service? Do you thrive in a fast-paced, dynamic environment? If so, we want you to join our fun and tight-knit team as a VIP Customer Service Representative! Your role with us: As a VIP Customer Service Representative, you'll be the face of our online casino, responsible for building and maintaining relationships with our high-value players on Stake. Your role transcends the typical customer service position as you will be the ambassador of our casino. Your goal is not just to resolve issues, but to provide tailored solutions that go above and beyond their expectations, making each interaction a memorable experience. Your exceptional interpersonal skills will form the foundation of these connections. Building trust and rapport with our VIP players will be your daily mission, ensuring they feel valued and appreciated on a personal level. So how do we do this? As an online casino, all of our communication with our players is done through chat. For this reason, you'll need to have excellent written communication skills and the ability to express empathy and understanding through chat. Your hours and location of work are below: Mon - Friday - 9am - 2pm (Office)Mon - Friday - 9pm - 11pm (Home)Saturday: 9am - 2pm + 9pm - 11pm (Home) OR Sunday: 9am - 2pm + 9pm - 11pm What you will do: Develop and maintain trusted relationships with new and existing high value clients to determine existing and future business needs. Understand the client’s objectives and decision-making process and form long-term partnerships with individuals. Actively and successfully manage the assigned accounts from start to finish including managing and maintaining your relationship, ensuring all enquiries are followed through. Identify and grow opportunities within your client base and collaborate with the VIP to ensure maximum growth. Ensure the timely and successful delivery of products, in line with customer needs and objectives. Analysis of client behaviours and overall value to the business. Make optimal use of communication tools such as chat room on site, email, Telegram and any additional platforms required to engage with VIP players. Collaborate with other departments to improve the overall customer experience. Collaborate with VIP Manager, Supervisor and Senior hosts to contribute to team development goals. What you will bring: Minimum 1 year experience working in a customer service environment. Excellent communication and writing skills are required. Sports and gambling knowledge is advantageous. Cryptocurrency knowledge is advantageous. Proficient with Google Suite (Drive, Spreadsheets, Docs), Slack, Jira & Intercom. Some of the perks of working for us: EAP access for you and your family. Access to over 9,000 courses across our Learning and Development Platform. Two full-time baristas who will make your daily coffee, tea or fresh juice! Daily catered breakfast. Massage Wednesdays - we get professionals to do this! Team lunches and happy hour in the office from 4pm on Fridays. Fun office environment with pool tables, table tennis and all your favourite gaming consoles. Help yourself drinks fridges and snack shelves. We believe that the unique contributions of everyone at Easygo are the driver of our success. To make sure that our products and culture continue to incorporate everyone's perspectives and experience we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. We are passionate about providing a workplace that encourages great participation and an equal playing field, where merit and accomplishment are the only criteria for success. Apply for this job * indicates a required field First Name * Last Name * Email * Phone * Resume/CV * Are you based in Melbourne, Australia? Select... Please confirm your working rights/visa status? * Why do you think you are suitable for this role? * #J-18808-Ljbffr