Village Manager - Eaton

Job Description

Bethanie is a leading not for profit aged care provider based in Western Australia. For 70 years, we have been empowering ageing Australians to lead their most meaningful lives by recognising ‘old age’ as a positive force in society and giving a voice to those who have seen it all and live to tell the tale. We’re on a mission to create a better world not just for ageing Australians, but their communities as well, and we believe that to make this difference, you need the right people by your side. We are currently seeking a passionate and customer-focused Village Manager to join our team at Bethanie Fields Retirement Village, located in Eaton. Co-located with an aged care home, Bethanie Fields is home to a welcoming village community with a resident-led annual fete, active Men’s Shed and a gardening group. As Village Manager, you will play a key role in ensuring the operational and financial success of the village are maintained, as well as the general wellbeing of our residents. The successful candidate will have strong interpersonal skills, commercial aptitude and the ability to work on competing priorities. You demonstrate a passion for the industry and a customer service approach that sees you operate with a high level of integrity at all times. As part of a wider team, you will work to achieve resales targets and refurbishments to a high standard for the best outcome of residents and the village. This role is offered on a permanent full time basis, with working hours being 8.30am – 4.30pm and requires an element of being ‘on-call’ in an emergency situation. About You Previous experience in either the hospitality/service/health or retirement industry, with prior management experience essential. Demonstrated knowledge of the Retirement Villages Act and understanding of the needs of older people. Strong work ethic, internal drive and the ability to go the extra mile to ensure you deliver an outstanding customer experience. Excellent written and verbal communication skills – including the ability to communicate effectively with various individuals of varying ages and backgrounds. High level of organisational and attention to detail skills. Ability to manage budgets, interpret financial statements and use financial management software. Willingness to uphold the Mission, Vision and Values of The Bethanie Group. Willingness to obtain relevant vaccinations. Current National Police Clearance (or willingness to apply for one). The Role As the primary point of contact for residents, you will take ownership and be responsible for proactively anticipating resident needs, addressing their concerns and ensuring the site delivers an outstanding quality of life. Actively promote the village, assisting with all sales and marketing events as required. Organise, promote and facilitate resident activities, functions and events that enhance resident lifestyle and enjoyment. Assist in sales enquiries and smooth the transition of new residents into their new accommodation, welcoming them into the community. Communicate with residents on a regular basis regarding activities, services, building improvements and ensure appropriate maintenance and presentation of the site. Working with Bethanie Many of us work because we want to make a difference. As a company, we know we can only do this by providing our people with the best education, facilities and support to make a truly fulfilling career, feel fulfilled. As well as being part of an engaging and caring work environment, you will also have access to the following benefits: Salary packaging up to $15,900 per annum + up to $2,650 for meals and entertainment. Salary packaging allows you to pay for your expenses with money from your salary before tax is taken out. Pay less tax, and your take home pay increases! A rewarding career with a supportive culture. Access to discounts on everyday purchases from leading brands for groceries, clothing, travel, household appliances and entertainment. A comprehensive mental health and wellbeing program and free flu vaccinations each year. Professional development and training opportunities. A focus on flexibility and work-life balance. To Apply Please click on the link to upload your CV before the closing date. We hope to interview sooner so don’t delay! Our application process will consist of an additional questionnaire to be completed in order to finalise your application. If you require any further information, please contact our Talent Acquisition Team on 131 151. #J-18808-Ljbffr