Visitor Service Coordinator – The Substation

Job Description

Visitor Service Coordinator – The Substation News, Industry Employment Level: CoordinatorRemuneration: $55,000-$57,000 per annum, plus statutory superannuationTeam: Business & ResourcesFTE: 1 FTEContract Term: 2 years fixed term, with renewal option About The Substation Amplifying artworks that transcend form, The Substation’s multi-artform spaces are illuminated with the most urgent contemporary arts to inspire us to refigure problematic histories, imagine possible futures, and forge new connections. The Substation is the nation’s leader in multi-arts and experimental practice. We connect our continent’s most diverse communities in Naarm/Melbourne’s west to the world through a program of international, national and local presentation, development and engagement opportunities. The Substation Vision Art visions possible futures, compels transformation, and invites us to reimagine our stories. Our contemporary moment requires art that surpasses traditional artform distinctions. At The Substation we encourage, nurture and empower artists to develop new creative languages so that we can engage the unthinkable and illuminate the unexpected. Creating and disseminating urgent artwork generates new knowledge, critical exchange and sharpens the tools we need to collectively examine our shared world. Experimentation and innovation are integrated into the core of the operations, from First Nations self-determined activity within the organisation to the new robust collaborative cultural leadership model. From this experimental context our vision is to progress artform and conversations that speak to our contemporary complexities and bring the most exciting new dialogues from the nation’s fastest growing region of diverse new voices to the world. About the Role The Visitor Services Coordinator is a key role supporting the operations, marketing and programming team in customer service, visitor experience and revenue generating functions. This role has a broad remit, reporting to the Executive Producer, but working closely with all teams of the organisation to ensure the planning and delivery of high-quality events and venue hires. The role would suit a savvy events and FOH specialist who has strong administration skills and is looking to learn more about arts administration and project management, or an entrepreneurial thinker who wants a varied, hands-on role. The role is based at The Substation office in Newport in Melbourne’s west. Some flexible working conditions are negotiable; however, regular attendance in the office and at events at The Substation is required. Regular evening and weekend work, and a high degree of flexibility is required as hours and activity can vary from month to month. The Substation uses a Time off in Lieu approach to hours worked outside of regular hours. How to Apply The Substation encourages applicants from First Nations, culturally and linguistically diverse, LGBTIQA+, and Deaf and Disabled communities to apply. We recognise that there are barriers to employment for people from these communities, and we encourage you to get in touch with us to explore alternative application methods or other ways of removing these barriers. We encourage you to apply even if you don’t have all the attributes listed above but feel that you would be a good fit. To submit your application, please email a resume and a cover letter addressing the key attributes (application should be no more than 3 pages in total) to before the closing date of Tuesday 4 February, COB. #J-18808-Ljbffr