WAVED System Manager

Job Description

Add expected salary to your profile for insights Do you want to work for an iconic Western Australian organisation committed to changing lives and making a difference to your community? For more than 130 years, St John WA has been a cornerstone of support in Western Australia connecting with community through education, training and care. As a trusted not-for-profit, the organisation’s unwavering mission is to serve humanity and build resilient communities which we do through a strong team spirit, camaraderie and the collaboration of all team members – paid and volunteers alike - working together to support wellbeing and health for every Western Australian. St John WA is powered by team members who have a strong sense of belonging and purpose and combined we are a leader in pre-hospital care and related products with revenue of about $500 million across 17 different services, and a team of 8500 including 3500 paid team members and 5000 volunteer team members. Last year, we connected with 1.2 million Western Australians including: 340,000 people through first aid training, education and engagement, 362,000 people who received care close to where they live and work, 410,000 received trusted transport and emergency care when they needed it most. A job to be proud of: St John WA is seeking a dynamic and highly skilled individual to join our team as the WA Virtual Emergency Department (WAVED) System Manager on a 12-month fixed term contract. This pivotal role acts as the primary interface and point of contact between St John WA and WAVED, overseeing the clinical and operational relationship to ensure seamless service delivery. Based at our Belmont site and State Health Operations Centre in Perth, you will be responsible for managing the clinical and operational activities of St John’s part in WAVED, aligning with the conditions outlined in the Service Variation contract and ensuring that the objectives of this initiative are met. You will also play an integral role in the evolution of the service, working closely with our WAVED colleagues to ensure that any improvements are both practical and feasible. What you’ll do: As the St. John the WAVED System Manager, you will play a pivotal role in the success of this innovative healthcare service. Your key responsibilities will include: Driving operational success, fostering collaboration, ensuring the delivery of high-quality care, and improving unscheduled primary healthcare in Western Australia. Providing operational leadership to ensure St John WA’s clinical and operational activities with WAVED align with our contract and its objectives. Collaborating with internal and external stakeholders to design and implement strategic initiatives that inform and evolve WAVED. Monitoring WAVED related activity and working closely with the Data Analytics team to ensure accurate data capture, reporting, and performance tracking. Representing St John WA at WAVED patient safety and quality meetings, upholding clinical governance principles and supporting clinical case reviews and investigations as required. Providing leadership to the WAVED Paramedic Navigator (WPN), ensuring the role’s effectiveness and managing associated reporting. Identifying opportunities for service expansion and process optimization, improving internal systems to better support WAVED engagement and patient care. Engaging with key external stakeholders, including residential aged care facilities and healthcare providers, to ensure continuity and quality of care. What you’ll need: Excellent time management skills with the ability to perform well under pressure Excellent communication skills, with the ability to influence and engage a diverse range of internal and external stakeholders Background in clinical risk management and governance frameworks, particularly within prehospital, primary care, and emergency department settings Strong understanding of the WA Sustainable Health Review, the Royal Commission into Aged Care, and the objectives of the WA Health Emergency Access Reform and the State Health Operations Centre (highly desirable ) Background in Paramedicine, Emergency Department or Primary Care Nursing or a relevant health related discipline (desirable ) Recognised project management qualification (desirable ) Driving license with no more than six demerit points What’s in it for you? $550 Health and Wellness reimbursement 17.5% leave loading $1,200 Clothing Allowance Competitive remuneration package Salary packaging options Free emergency ambulance cover Free first aid training The Process: Prospective candidates will need to submit their application online. Candidates will be required to complete the online application form and prepare and submit the following as part of their application: Up to date CV detailing key experiences and work history. Completed Cover Letter addressing relevant experience, skills and Selection Criteria questions outlined below: Please outline your experience in change management within a health environment and provide an example Please outline your experience in navigating competing priorities/outcomes with both internal and external stakeholders on a single project, providing an example. Are you ready to change lives? To apply for this exciting opportunity please select "Apply Now". Applications close on Sunday 09 February at 6pm. St John WA is committed to creating an inclusive environment which provides a sense of belonging and enables a welcoming, diverse, capable and connected workforce who represent the community we serve. Our goal is to ensure people feel safe to be themselves. We actively encourage applications from people of all ages, genders, nationalities, abilities, and cultural backgrounds, including Aboriginal and Torres Strait Islander peoples, members of the LGBTIQ+ community, and all other suitable applicants. Please note that St John will not accept recruitment agency applications for this position. #J-18808-Ljbffr