Service Advisor
Bathurst Toyota is part of the Peter Warren Group, one of Australia's largest multi-franchise automotive dealer groups.... more info
Warranty Clerk / Service Advisor
Salary:
60.00 - 80.00
Posted:
20-02-2025
Category:
Customer Service
Townsville,
Job Description
To support the continued growth of our business, we are seeking an enthusiastic, diligent, and attentive individual who takes pride in providing exceptional service to customers to work at our Townsville Truck Centre Branch, on a full-time basis. If you are looking to build a career with a dynamic company and be a part of a great team, this is your opportunity. What we can offer: A salary package, tailored to you based on skills, experience, and qualifications. The opportunity to always come face to face with new and ongoing customers. Job stability and a work environment where you look forward to going to work. What we are looking for: This is a key operational position, so we are looking for a motivated, engaging self-starter who can work both as an individual and as part of the greater team structure to achieve the business’s desired outcomes. Excellent time management and communication skills, both verbal and written. Ability to plan workloads and organise daily tasks to meet deadlines. High level customer service skills, including developing customer rapport. High level of attention to detail with the ability to accurately organise and complete documentation. Always be prepared to show up and provide your best level of professionalism at work. The willingness to reflect Honeycombes Mission, Vision, and Values at all times. Responsibilities: In your new position at the Honeycombes Sales and Service branch at the Townsville Truck Centre , you will work in a close-knit team, forming an integral part of the service team providing and maintaining service support and undertaking all relevant administrative functions associated with the role of Warranty Clerk/Service Advisor. The Warranty Clerk/Service Advisor role is a busy and demanding role, where customer service takes first place. The role includes: Responsible for Work Orders and processing of Warranty and Product improvement claims. Maintaining the Warranty Claims Register according to manufacturer and/or franchiser procedures. Escalation of identified credit discrepancies to the Service Manager, ensuring necessary actions undertaken to rectify and resolve the issue. Working with customers to provide regular service updates, ensuring they are kept informed and a relationship is built. Applications can be made via Seek or by emailing your resume and covering letter to . Should you require any additional information or have any questions, please contact the HR Team on 4789 8745. We would like to take this opportunity to thank you in advance for taking the time to apply for this role. #J-18808-Ljbffr
Job Details
Salary: 60.00 - 80.00
Posted: 20-02-2025
Category: Customer Service
Townsville,
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