Weekend Travel Sales Consultant

Job Description

Here at Luxury Escapes, our mission is to delight our customers with incredible deals for the world's best holidays. We are a collective of forward-thinking people, driven to challenge the travel industry and ourselves to bring ever better travel experiences to our customer community. Awarded again as one of the 'Best Places to Work 2023' by the AFR; employee experience is king here, with weekly events, monthly recognition programs, and significant professional development opportunities. We do what we can to make you look forward to waking up every day! We are looking for a Weekend Travel Sales Consultant to join our customer sales team in our brand new offices in Southbank. Please note, the shifts for this role will include both Saturdays & Sundays every week. A compressed workweek (4 days per week) is also available. This is perfect for those that are looking for weekend work! Luxury Escapes Travel Consultants are responsible for the successful management of sales activity and overall customer experience for our highly engaged member base. Managing a high volume of inbound calls, you will be tasked and targeted on selling our packages to our customers, helping them to create an incredible travel experience with Luxury Escapes! Key Responsibilities: Respond to, and make sales inquiries by phone, electronically or in person. Answer simultaneous customer enquiries promptly, competently and professionally. Offer excellent customer service by providing customers with general information relating to services, packages, and pricing. Recommend workable solutions that meet the needs of the business and customer. Provide our members with full package upgrade options. Ensure daily prompt follow-up and ownership of customer sales inquiries. Display initiative in customer solutions and team engagement. Resolve customer complaints where applicable and within specified time frames or refer to the correct department to ensure commitments are followed through to resolution. About You: Personable, approachable, and professional, and love helping customers to find the perfect luxury holiday. Background in phone-based sales; those with travel experience will be highly regarded. Used to dealing with KPIs and thrive in a competitive environment. Flexible with your availability. Exceptional verbal and written communication skills, attention to detail, and a passion for customer sales. Driven to succeed, enjoys a challenge, and works to achieve goals. What's in it for you? Exceptional earning potential - $71,000 + Super + Uncapped commissions. Compressed workweek - Enjoy a 4-day workweek for better work-life balance. Hybrid work environment - Work from home on weekends. First-class health and well-being program including onsite gym, yoga, meditation, with breakfast and catered lunch provided 5 days a week! Fun & flexible working environment - Friday afternoon onsite gatherings (wine included!) and monthly celebration & recognition programs. If this sounds like you and you feel you have the skills and experience to meet the requirements of the role, please apply here today! At Luxury Escapes, we embrace diversity in our people and make hiring decisions based on experiences and skills. We do not discriminate based on gender identity, religion, race, national origin, sexual orientation, age, marital status, or disability status. You'll find a collaborative, inclusive, and respectful workplace here at Luxury Escapes, and we are proud to celebrate who you are. Please let us know if you require any reasonable adjustments during the interview process. We are a 2025 Circle Back Initiative Employer – we commit to respond to every applicant. About the company Luxury Escapes is owned by Lux Group Limited, a privately-owned business based in Melbourne which was founded in 2009 by Jeremy Same and Adam Schwab. #J-18808-Ljbffr