Workers Compensation Claims Advisor

Job Description

Applications close Friday 14 March 2025 at 11.59PM Overview Work type: Ongoing - Full Time Salary: $102,731 - $102,731 Grade: Undefined Occupation: Insurance and Superannuation Location: Eastern Metropolitan Reference: 2096Newly created position Flexible work arrangements available Permanent, full-time position About Triple Zero Victoria Triple Zero Victoria (TZV) provides the critical link between the Victorian community and the state’s emergency services agencies. It provides Victoria’s 24-hour emergency call-taking and dispatch services for Police, Fire, Ambulance and VICSES. This integration of emergency services communications within Triple Zero Victoria is unique in Australia and rare worldwide. The team at Triple Zero Victoria is deeply committed to the community it serves and is among the most dedicated and highly skilled in its field. About the Role The Claims Management Advisor is a key and active participant of the Health, Safety & Wellbeing team, providing organisation-wide support across a range of health, safety, wellbeing, early intervention and workers compensation matters. A newly created role, the Claims Management Advisor is responsible for managing a diverse portfolio of Workers Compensation claims, ensuring the timely processing of claim entitlements in adherence to relevant policies and legislation. Day to day responsibilities include: Liaising with line managers to accurately input the data required for the fortnightly pay authority for WorkCover pays. Maintenance of accurate Workers Compensation claim records to ensure that correct information is provided to payroll for calculation and processing. Communicating with TZV’s WorkCover insurer in a timely manner as required. Educating and supporting line managers to ensure that accurate and timely information is provided. About You The preferred candidate will be a motivated self-starter, holding extensive experience in Workers Compensation and Claims Administration, together with the following skills and attributes: Strong understanding of Workers Compensation governance, legislative requirements, and a customer-focused approach to managing claims effectively. Sound understanding of WorkCover claims with demonstrated experience in Workers Compensation pays. Strong analytical and problem-solving skills, with a can-do attitude. Strong interpersonal skills and the ability to work with a wide range of stakeholders. Excellent attention to detail and numeracy skills. Experience working in the Emergency Services or Health industries would be advantageous. What We Can Offer You You will be supporting a critical service to the Victorian community and will be rewarded with a competitive salary, flexible working arrangements and employee benefits including: Employee assistance program for employees and eligible family members. Discounted health insurance, banking services and gym membership. ‘Memberlink’ discount card, accepted by thousands of retailers and service providers. Free staff parking at all our sites. Salary packaging options after an initial service period. Triple Zero Victoria is committed to the principles of equal opportunity, and diversity and inclusion for all. We value the unique backgrounds, experiences, and contributions that each person brings to our workplace. We encourage and celebrate diversity in all forms - gender, religion, ethnicity, LGBTQIA+, disability and neurodiversity. Aboriginal and Torres Strait Islander candidates are strongly encouraged to apply for our roles. Our aim is to create a workforce that reflects the Victorian community in which we live. How to Apply Click the ‘Apply ’ button which will direct you to the Triple Zero Victoria Careers Portal. From here you can submit your application, which should include a current resume and cover letter outlining your interest in the role and linking your experience to the position. Please note: all applications must be submitted via our Triple Zero Victoria Careers Portal. We kindly ask that you do not send your application by email as we require you to complete a mandatory application form to accompany your application. Recruitment agency applications will not be accepted. Applications must be submitted by 11.59pm, Sunday 16 March 2025. Other Relevant Information Applicants must be an Australian or New Zealand Citizen or a Permanent Resident. If you have applied for an ongoing position, you can only be considered for a fixed term period of employment that does not exceed your visa term. Employment will be subject to providing evidence of your Australian working rights. Preferred candidates will be required to complete a Pre-employment Medical Declaration, with employment subject to a National Police Check clearance. If you require any adjustments to the recruitment and selection process, please do not hesitate to get in touch with Triple Zero Victoria's Careers team via . #J-18808-Ljbffr