Workflow/Business Analyst

Job Description

Job Opportunity: Workflow/Business Analyst We have an exciting new opportunity for a Workflow/Business Analyst to join our Smarter Recovery Solutions team within our Dispute Resolution section on a 12 month fixed term contract. Working closely with the Manager - Smarter Recovery Solutions, the primary focus of this role is to provide solutions in relation to debt recovery within the Smarter Recovery Solutions team, which is a specialised team within our Dispute Resolution team who act for a large number of clients and manage a high-volume practice. You will be responsible for: Working with the SRS team to determine their requirements to develop processes and workflows; Coding and uploading legal documents and correspondence, defining processes and workflows in the matter management system; Assisting with project management of the debt recovery solution rollout; Creating and maintaining documentation for debt recovery, including testing procedures, test plans, and any user guides; Reviewing and testing coded precedent templates and the workflows solutions that are developed; Managing multiple projects concurrently; Contributing to continuous improvement, promoting the use of technology solutions; Assisting in reviewing client reporting and creating reporting specifications based on the client’s requirements. About you You will ideally have the following skills and experience: 3+ years’ experience working with technology systems or document automation solutions (Training will be provided on the specific solutions used); Intermediate experience with document automation and testing; Well-developed communication and internal/external relationship management skills; Proven business analysis skills; Knowledge of legal processes and legal technology, including technical platforms, specific technical applications and their impact on the practice of law; Understanding of document automation/assembly within a legal process or debt recovery context; Familiarity with client reports and specification documents; Familiarity with the use of professional software engineering methodologies and technologies (SDLC) including time recording, code management, testing development, staging and test environments and change request specification; Highly organised and ability to prioritise competing tasks; Strong attention to detail; and Clear and concise communication skills. About us Hall & Wilcox is a leading independent Australian law firm. We are a firm of more than 1150 people, including over 145 partners, delivering outstanding legal services to corporate, public sector and private clients, both Australian-based and those offshore doing business in Australia. Our purpose is to enable our clients, our people, and our communities to thrive. We are known for having a great culture that is warm and welcoming, progressive, inclusive, and supportive, and that is underpinned by our enduring values - known as Hallmarks. Apply now Let’s connect. Click apply to submit your application. At Hall & Wilcox, we are committed to creating and maintaining a workplace that actively seeks to include, welcome and value unique contributions of all people. We encourage applications from candidates of all cultural backgrounds (including First Nations), age, abilities, sexual orientation and gender identities. This vacancy is being managed directly by the HW Talent Acquisition / People & Culture team. We will contact our preferred agency partners should we require any assistance. #J-18808-Ljbffr