Workforce Planner | Cruise Whitsundays

Job Description

About Cruise Whitsundays Cruise Whitsundays, based in Airlie Beach, is the largest marine-based tour and transport provider in the Whitsundays. Providing close encounters with the Great Barrier Reef, Whitehaven Beach, and the islands of the Whitsundays, Cruise Whitsundays operates 10 modern, well-equipped, air-conditioned vessels, plus a world-class sailing catamaran, offering a range of tours, as well as an inter-island resort connection service, with regular daily departures at three islands, one airport, and two mainland ports. Cruise Whitsundays also operates Australia's first underwater accommodation, Reefsuites, and a Reefsleep glamping experience at the Reefworld pontoon, moored offshore at Hardy Reef on the Great Barrier Reef. From our cruises to our sailing adventures to our world-renowned underwater accommodation, there's no better way to experience the Whitsundays, and you won't find a friendlier or more experienced crew to work with. When the ocean is your office, every day is a good one. About Journey Beyond Australia's leading experiential tourism group, Journey Beyond, is privileged to operate 14 brands spanning the country, connecting guests to the land and to each other. Headquarters in Adelaide, Journey Beyond's impressive tourism brands include iconic trains The Ghan, Indian Pacific, Great Southern, and The Overland; premium small-group outback operator Outback Spirit; the historic Telegraph Station, barefoot luxury lodge Sal Salis Ningaloo Reef; aquatic adventures Cruise Whitsundays, Rottnest Express, Horizontal Falls Seaplane Adventure, Darwin Harbour Cruises, and Journey Beyond Cruise Sydney; and our tallest members, Melbourne Skydeck and Eureka 89. Joining the Journey Beyond family, you will play an integral role in supporting our business as we continue to share special places and shape lasting memories for our guests. About The Role We are currently seeking a full-time Workforce Planner to join our Operations Team. Reporting to the Marine Operations Manager at Cruise Whitsundays, the Workforce Planner plays a key role in the scheduling, coordination, and management of the on-water operations team. This position is responsible for collaborating closely with the operation to ensure detailed and compliant operational planning and support, whilst strictly adhering to manning budgets, EA requirements, and mandated crewing levels. The Workforce Planner will drive efficiency and effectiveness in all people planning processes with a strong focus on continuous improvement and to enhance operational performance whilst contributing to the success of the team and the business financial goals. Key responsibilities include, but are not limited to: Responsible for managing the roster for all ‘on water' employees, ensuring the rosters are distributed through appropriate means, at least 4 weeks before the commencement of the said roster. Develop and implement workforce plans aligned with budgeted business objectives, operational demands, and seasonal variations in demand. Analyses historical data, operational trends, and guest activity forecasts to predict workflow needs against certified crew available, identifying opportunities for improvements in productivity. Collaborate with department heads to identify crewing requirements for current and future operations including charters. Create, maintain and distribute efficient employee rosters that comply with workplace agreements, awards, and relevant legislation and be the first point of contact for rostering queries. Ensure appropriate staffing levels to maintain documented minimal crewing numbers, safe operational performance, and guest satisfaction. Monitor, analyse and report on workforce metrics such as productivity, absenteeism, turnover, and overtime. Work closely with HR, Operations, and Guest Services teams to align workforce plans with business goals. Communicate roster changes and staffing updates effectively to employees and management ensuring sign off/acknowledgement as required. Maintain accurate workforce data and ensure compliance with company policies and procedures in relation to confidentiality and archiving. Support managers with the application of Workforce Planning procedures to ensure a consistent approach and broad understanding of limitations. In conjunction with relevant Department Heads, ensure effective Annual Leave management encompassing business needs and clearing leave in line with current policies. Proactively involved with recruitment of staff and level of staff required for all business peaks, organising and assessment centres and inductions for staff. Ensure compulsory training plans are in place and training records are stored. Support the Operations Support Officer Admin/Payroll with payroll data to ensure accurate data entry of work times, application of overtime, and payroll balancing, collating explanation for any variances. About You The successful candidate will have a passion for the tourism industry and delivering exceptional guest experience. You will have proven ability in workforce planning and knowledge of relevant workplace laws, awards, and agreements. You will have strong organisational skills with a keen eye for detail. To be successful in this role you will have / be: Strong problem-solving and decision-making abilities. Adaptable to changing priorities and operational requirements. Commitment to fostering a positive and inclusive workplace culture. Experience in workforce planning. Requirements 3+ years demonstrated experience in workforce planning, scheduling, or resource optimisation, preferably in the tourism or hospitality sector. Strong analytical skills with the ability to interpret data and provide actionable insights. Proficiency in workforce management systems, rostering software, and Microsoft Excel. Effective communication and interpersonal skills to engage with stakeholders at all levels. Relevant qualifications in Human Resources, Business Administration, or a related field. Benefits Generous discounts on Journey Beyond travel and experiences. An attractive salary and positive work environment. Study Assistance Policy. A career with opportunities for progression, transfers, and secondments. Employee Referral Policy. Parental Leave program. Purchased Leave policy. Private Health discounts. Employee Assistance Program. Discounts on Journey Beyond merchandise. Up to 50% off at the Cruise Café & Bar. Up to 50% off the bar on board vessels. Free public transport. Salary sacrifice remote area benefits. How To Apply If this sounds like the perfect opportunity for you, please submit your application by no later than 14th February 2025. Applications will be reviewed and progressed as they are received, so don't wait, apply now! #J-18808-Ljbffr