Workforce Planning & Reporting Analyst

Job Description

Workforce Planning & Reporting Analyst Apply locations AU Padstow time type Full time posted on Posted Yesterday time left to apply End Date: February 6, 2025 (26 days left to apply) job requisition id JR49356 Are you wanting to work for an organisation that values their people, invests in communities and has a commitment to our environment? Do you share a passion for maintaining a continual focus on Making a Difference with Real Care to customers and employees? If this sounds like you, then we have your next opportunity. Key Points Fixed Term Maternity Leave to end Sep 2025 with the possibility to extend Opportunity to contribute on exciting AI projects Be a part of a highly skilled and supportive team The Role Reporting to the Senior Manager Operations & Analytics, this role will be responsible for managing centre reporting, interpreting, analysing and providing recommendations to improve the divisional workforce to optimise efficiencies and increase customer experience and satisfaction. This role will be offered initially as a 7-month fixed term contract covering maternity leave. Key duties and responsibilities include: You will be responsible for the development, implementation, and distribution of regular and ad-hoc reporting You will liaise with internal teams and external Vendors to ensure our reporting data accuracy and system performance targets are met Ensuring accurate and timely dashboard reports are available to stakeholders based on their needs Manage the consolidation and analysis of data within a complex multi-system Omni channel environment (including front and back office) to provide clear and concise insights to support data driven decision making Translate data into planned and actionable items Providing advice, insights and assess performance variances to identify issues and possible solutions. The Perks Flexible working including Hybrid working arrangements Ongoing incentive and recognition programs Ongoing learning and development opportunities Community service/volunteering leave and giving back opportunities Employee discounts with O’Brien services and our corporate partners What we are looking for Minimum of 3+ years’ experience within a planning analyst role Experience in dealing with large data sets Advanced Excel skills Excellent attention to detail A proven track record of delivering and driving results Excellent interpersonal communication skills including ability to build rapport with a variety of stakeholders Desirable experience with Genesys, Alvaria, eMite, DWH/TM1, PowerBI Formal qualifications in Finance/Accounting/Workforce Planning desirable If you meet the above criteria and you’re seeking a rewarding career with a nationally recognised household brand, then we would love to hear from you. Apply Now! Privacy: To review and consider your application, O'Brien collects personal information. To understand what is collected and why, carefully review the Applicant Privacy Notice presented during your online application and/or review our Privacy Policy and Terms of Use . Agencies: O'Brien does not accept unsolicited resumes or outreach from recruiting agencies. Absent a signed agreement and approval from O'Brien to submit candidates to a specific requisition, we will not approve payment to any third party. #J-18808-Ljbffr