Workspace Curator & Facilities Manager (FLEX)

Job Description

Flex Overview Flex was established in 2018 and has quickly grown to become more than just a coworking space. Situated on the outskirts of Southbank in a state-of-the-art building, FLEX is a unique whole building experience – connecting people, places, and ideas, to activate a community between home and work. Flex blends hospitality and lifestyle to create a new kind of workplace where teams, studios, and professionals can find the perfect balance. FLEX is also part of the parent company the Hickory Group whose story began in 1991 when fourth generation builders embarked on a journey to create an innovative and diverse property company that has grown and forged an incredible reputation. POSITION OVERVIEW Aid in delivering an outstanding Customer Experience for all members of Flex @ Market Lane co-working space and Market Lane’s tenants. Ensure all repairs, periodic maintenance, and essential services that we provide to Market Lane’s occupants are managed and delivered in a timely manner; with a strong focus on ensuring the quality of the space presentation and service matches the expectations of our members and tenants. Include assisting with planning and executing events, as well as function room management. This is a 12-month maternity leave contract, with potential for ongoing employment. WHAT FLEX CAN OFFER Wellness & Fitness Amenities: Enjoy access to wellness and fitness facilities, including a yoga studio and gym, to promote a healthy lifestyle. Premium End-of-Trip Facilities: Benefit from premium end-of-trip amenities such as lockers, secure bike storage, towel and dry-cleaning service, and top-notch shower and change facilities. Modern Office Environment: Immerse yourself in a unique working environment within a brand-new, state-of-the-art office building. Continuous Career Advancement: Unlock your potential through ongoing career development and growth prospects. Employee Wellbeing: Access our Employee Assistance Program (EAP) for valuable support and resources. Travel Perks: Benefit from exclusive travel perks, including discounted flights and hotel rates. CBD Convenience: Our location in the CBD offers easy access to public transport and is just a short walk away from Southern Cross Station, Southbank, South Melbourne Market, Albert Park, and more. RESPONSIBILITIES Facilities Management Manage building maintenance, ensuring all repairs and scheduled services are completed promptly and to the highest standard. Conduct daily and monthly walkthroughs to identify and address maintenance needs proactively. Oversee security systems, including managing access credentials and responding to emergencies. Monitor building management systems (BMS) to maintain optimal HVAC performance and address issues. Manage and coordinate NABERS reporting, tuning works, and operational contracts. Review and renew preventative maintenance contracts. Effectively coordinate with contractors and Property Management. Provide and organise inductions for contractors. Event Management and Coordination Provide quotes, manage bookings, and ensure seamless event setup and execution. Coordinate vendors, equipment, and consumables to deliver high-quality events. Assist in billing and follow-ups to maintain accurate records. Coworking Operations Ensure impeccable cleanliness and manage food and beverage offerings. Oversee member move-ins, move-outs, and meeting room bookings. Address maintenance requests and maintain strong member relationships. Sales and Marketing Assist the team with tours for prospective members and follow up on inquiries. Plan and collaborate with the marketing team to create engaging promotional content and tenant events. Support the team with social media updates and online listings to drive member engagement. Finance and Billing Assist with monthly billing, debt collection, and financial reporting. Provide quotes and ensure accurate billing for events and services. Member and Tenant Engagement Develop relationships with tenants and members, proactively identifying opportunities to meet their needs. Plan and execute events, workshops, and initiatives to enhance the member experience. Foster a sense of community within the coworking space by connecting members and supporting their goals. TO BE SUCCESSFUL IN THE ROLE Minimum two years’ experience in Facilities Management, hospitality, retail, events management, or co-working space operations. Proven ability to build and maintain strong relationships with key stakeholders, including suppliers, contractors, consultants, and tenants. Experience with content creation and platforms such as Canva, Office RnD, and Campaign Monitor is advantageous. Strong financial acumen, including budgeting, forecasting, and business operations experience. Excellent customer service skills are essential. If this sounds like your next opportunity, we would love to hear from you as soon as possible! Submit your CV today. Due to the volume of applications, only successful applicants will be contacted – thank you for your understanding. #J-18808-Ljbffr