eCom Logistics Operations Lead

Job Description

Career Opportunities: eCom Logistics Operations Lead (1018952) Requisition ID 1018952 - Posted - WooliesX - NSW - Full-time - Retail Operations Have the ability to influence the bigger picture, and be a part of our ambition to deliver best in class last mile solutions for customers across the Woolworths Group Support in an ever-evolving field, and take part in exciting projects to influence the market Based in Sydney with flexible work arrangements Please note that due to our operational teams operating evenings and weekends, there may be times you’ll be required to work outside of standard business hours in a support capacity. The Opportunity As an eCom Logistics Operations Lead, you'll play a crucial role in shaping the future of our HomeRun delivery network. You'll be the driving force behind developing and implementing innovative logistics solutions that enable our HomeRun Operations teams to exceed customer expectations whilst maintaining store business performance. Your primary focus will be collaborating with HomeRun & Group eComX squads to ensure the solutions they design are operationally sound and efficient. You'll also act as a subject matter expert, guiding and educating teams on operational processes and best practices. What you'll do Bring an end-to-end holistic view on the future needs of HomeRun and support teams across the business with your expert knowledge. Responsibilities include: Developing, implementing and embedding end-to-end solutions, processes, systems & procedures associated with eComX and HomeRun initiatives. Lead and influence cross-functional teams, as well as connect and manage stakeholders at all levels, fostering a culture of collaboration and cohesion to align on operational goals. Enhance the team and customer experience, actively soliciting and implementing feedback to create improved work environments and service excellence. The escalation and resolution of topics that require intervention where outcomes are likely to compromise operational ability to meet initiative goals. Project Management: precise planning, execution, and monitoring of improvement initiatives, ensuring they meet objectives. What you'll bring Along with proven experience orchestrating organisational change, ensuring smooth transitions, and fostering buy-in at all levels, resulting in successful process adoption, you’ll bring exceptional written and verbal communication skills & be adept at conveying intricate ideas and strategies effectively to diverse audiences. You will have: Strong analytical skills to identify process inefficiencies and make data-driven decisions leading to innovative fit for purpose solutions. Proficiency in software to support developing ideas and stories, specifically capability with documentation, building slides for presentations and creating detailed spreadsheets for data analysis. A strong understanding or willingness to learn critical eCom systems and operations, including logistics systems such as NASH, ORTEC & ECF. Ability to plan for the future of our business to our drivers and last mile operations teams with a naturally curious mind and ability to challenge the status quo to ensure purposeful and store led decision. Demonstrated prowess in addressing complex operational challenges, leveraging analytical skills to refine processes and drive continuous improvement. Strong Leadership: Leads by example, setting high standards and nurturing a hardworking, motivated team for enhanced productivity and morale. Demonstrated passion for innovation, supported by a proven history of conceptualising, implementing, and successfully executing both strategic and tactical plans. What you’ll experience Our Team Members are at the heart of everything we do and we’re always looking for ways to support your career journey and reward great work: Team discounts across our range of Woolworths Group brands you know and love and a robust rewards program that celebrates and incentivises purpose-driven work. A global business with endless career possibilities around every corner and across every discipline – with valuable exposure to a vast and exciting business network. A range of programs to help you prioritise and manage your wellbeing, including 24/7 access to the Sonder app. A progressive and competitive leave policy that gives you more space for what matters to you. We are Woolworths Group We are Woolworths Group. 200,000+ bright minds, passionate hearts, and unique perspectives across Australia and New Zealand. Connected by a shared Purpose - 'to create better experiences together for a better tomorrow'. That Purpose fuels our ambition to explore new ideas, make brave commitments, and innovate better ways to meet the food and everyday needs of more than 24 million customers every week. If you're excited to turn today's blue-sky thinking into a better tomorrow for future generations, you'll find yourself supported and enriched in a dynamic, inclusive, and empowering workplace. With a culture of genuine care, a flexible approach to work, and opportunities across the group to grow your career and make a meaningful impact, the possibilities for what we can achieve together are endless. Everyone belongs at Woolworths Group Diversity, equity, inclusion, and belonging are key to realising our purpose of better together for a better tomorrow. We recognise the value our team’s diversity brings to our business, customers, and communities and that teams with diverse experiences and backgrounds enrich our group and are better able to innovate and solve problems. As one of the largest employers in Australia and New Zealand, we aim to create a truly inclusive workplace where everyone feels that they belong, can be their best selves, and reach their full potential. We encourage all candidates to apply; please let us know in your application if we can support you with any adjustments in the hiring process. You can learn more about working with us on LinkedIn or via #J-18808-Ljbffr