eCommerce Data & Insights Lead

Job Description

Customer Insights and Data Lead (BH-31309) Location Melbourne, Australia Sector Retail About the Company Our client is a market-leading force in the contemporary fashion eCommerce space, renowned for its customer-first retail approach and disruptive innovation. With a strong presence at the intersection of social media, celebrity influence, and DTC commerce, this business has cultivated a highly engaged and loyal customer base. As they continue expanding into new brands and markets, they are seeking a Customer Insights & Strategy Analyst to play a pivotal role in their next phase of growth. The Role As a Customer Insights & Strategy Analyst, you will bridge the gap between data and strategy, empowering the business with actionable insights and guiding the development of digital products that enhance customer experience. Reporting to the Head of eCommerce & Digital, this role combines data-driven decision-making with hands-on product leadership, ensuring that the eCommerce function is optimised for performance and innovation. Key Responsibilities Leverage multiple data sources to analyse key business drivers, identifying areas for improvement, risks, and opportunities. Develop self-service dashboards using BI tools to provide real-time reporting. Create structured processes for data analysis, trend identification, and stakeholder decision-making. Work closely with marketing and eCommerce teams to enhance customer engagement and loyalty through data-backed strategies. Lead all phases of web product development, including analysis, design, testing, integration, and launch. Act as the conduit between commercial teams and developers, ensuring seamless execution of digital projects. Continuously refine the website’s performance, user experience, and functionality based on insights. Collaboration & Leadership Partner with key stakeholders including Ecommerce Trading Manager, Digital Marketing Manager, and Development Team to align strategies and drive results. Influence and coach teams to incorporate data insights into their decision-making processes. Support brand planning, forecasting, modeling, and performance reporting. The Ideal Candidate 3+ years’ experience in an analytics-focused role, ideally within retail or eCommerce. Technical expertise in SQL, Google Analytics, Data Studio, and Excel, with the ability to manage complex datasets. Experience with web and product analytics, translating insights into meaningful business actions. Strong ability to communicate data findings to non-technical stakeholders. Highly organised, proactive, and comfortable working in a high-growth, fast-paced environment. Passionate about innovation, data-driven decision-making, and improving the customer experience. Why Join? Work with a highly innovative and collaborative team in a dynamic eCommerce environment. Influence the digital strategy of a growing fashion powerhouse. Enjoy a flexible work-life balance with WFH Fridays and 8 AM - 4 PM hours every day. A fast-paced, high-growth culture that embraces new ideas and cutting-edge technology. Apply Now Click APPLY or send your CV to Nicole Cooke at or 0483 953 976. If this role doesn’t quite align with your career goals, but you're interested in digital and eCommerce opportunities, feel free to reach out or sign up for job alerts on our website. Six Degrees Executive acknowledges the Traditional Custodians of the lands on which we work and live. We are also committed to equal opportunity and strive to promote diversity, inclusion, belonging, flexibility, and accessibility in all that we do. Should you require assistance in your interactions with us or through a recruitment process, please let us know so we can provide adjustments for you. #J-18808-Ljbffr