eCommerce Network Lead

Job Description

Select how often (in days) to receive an alert: Location:Chadstone, Victoria, AU About us At Officeworks we make bigger things happen. Our customers, our team, and our community are our heart and soul. And if our brilliant people have taught us anything, it is that we can do all kinds of incredible things, each and every day. Fast paced. Innovative. Inspiring. With close to 10000 team members and a national footprint of more than 168 retail stores Australia wide – we’re focused on delivering a wide range, low price and great service. We’re about inspiring new ideas and thinking outside the box. We’re about kicking goals, having a laugh and pushing each other. We are about being rewarded and supported. We’re about teaching a customer something new and supporting the community. We’re about making a difference. About the role In this hybrid operational and technical role, you will be part of the Last Mile Fulfilment team and collaborate with key stakeholders across Supply Chain, IT, Store Central Operations, and other departments. You will not be directly involved in floor operations but will be responsible for ensuring smooth operations by leveraging your technical expertise with systems such as SAP ERP and Order Management System. Your focus will be on delivering day-to-day operational support and driving continuous improvements in order fulfillment and performance through data-driven decisions. You will configure and optimise systems to ensure efficient, seamless processes, working closely with operational teams to identify pain points and implement solutions. Your primary goal will be to enhance Officeworks’ online delivery fulfilment capabilities and customer experience through tailored system configurations and optimisation strategies. This is a flexible work arrangement, where you will be expected to attend the Chadstone office where required, with additional office attendance during the initial training period. Training for the role will be provided to ensure your success. Key Accountabilities: Management and administering the setup and configuration of the order management system that supports the entire Officeworks store and fulfilment centre network. Provide support to Store Operations and Supply Chain teams for order fulfilment-related issues. Identify gaps in current fulfilment processes and recommend improvements. Gather and document business requirements for continuous process improvement. Collaborate with IT and external vendors to design and implement new fulfilment solutions. Assist in the development, implementation, and training of new business capabilities and processes. Conduct testing and facilitate business sign-off for new developments. Ensure timely communication with stakeholders and impacted teams. Order fulfilment management and reporting. About you We are seeking a results-oriented professional with a tertiary qualification and have experience in order fulfilment within supply chain, retail, logistics, or merchandise planning (desirable). You will have experience leading or contributing to strategy development and implementation, with a strong ability to influence and present. Proficiency in data analysis, MS Office (Excel, Word, PowerBI, PowerPoint), and SAP is essential. This is an exciting opportunity for a collaborative, detail-oriented, analytical professional with a passion for optimising eCommerce fulfilment and enhancing the customer experience in a dynamic, fast-paced environment Our culture It’s all in a day’s work when you’re part of the Officeworks community – where you’re not defined by who you are, but what you can do. We celebrate our teams’ uniqueness by offering the below to the Officeworks family: An inclusive, diverse, and supportive environment. Flexible working arrangements to best support your individual needs. A key focus on wellbeing and safety. Generous discounts at Officeworks, Geeks 2 U, Bunnings, Kmart, Target and Catch. Ongoing training and development opportunities to progress your career. Industry leading Growing Families policy. At Officeworks, we operate best when our team represents the communities we serve. We proudly commit to providing a safe and supportive work environment for everyone. We actively encourage applications from all candidates, including Aboriginal and Torres Strait Islander peoples, the LGBTQI+ community and people with disabilities. #J-18808-Ljbffr