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    Senior Customer Data Analyst  

    - Southbank

    Better begins hereCrown Resorts is a great place to visit and it's an even better place to work, a place where you can play your part in creating fun, memorable, world-class experiences for our guests and our people. We value passion, optimism, and an appetite for change - for the better. Here, you'll be part of the team, empowered to explore more, experience more and supported by your leader to grow and develop. The OpportunityWe are seeking a Senior Customer Data Analyst to join our Strategy team and play a critical role in delivering customer, commercial and operational insights that drive business performance across Crown's integrated resort operations. You will partner with senior stakeholders across Marketing, Gaming, Hotels, Hospitality and Finance to transform complex data into actionable recommendations that improve customer engagement, optimise revenue and support strategic decision-making. This is an exciting opportunity for a commercially minded analytics professional who thrives in a fast-paced environment and enjoys using data to solve complex business challenges.This role is Melbourne based.What You'll DoDeliver advanced customer, commercial and operational analytics that identify revenue opportunities, support strategic initiatives and drive improved business performance across Crown's properties.Develop forecasting models, customer segmentations and performance reporting that support business planning, workforce planning and long-term commercial decision-making.Partner with senior stakeholders across the business to translate complex datasets into clear, actionable insights and recommendations that influence key business outcomes.Analyse customer behaviour, pricing, product mix, channel performance, demand trends and new business opportunities to inform growth and profitability strategies.Design, build and maintain reporting frameworks, dashboards and analytics solutions that improve data accessibility, reporting consistency and decision-making capability.Support enterprise-wide projects and business improvement initiatives, measuring performance outcomes and providing recommendations for ongoing optimisation.What You'll BringDemonstrated experience in a customer analytics, strategy, commercial analytics or business intelligence role within a complex and data-rich environment.Advanced capability in SQL and experience using analytical tools such as Python or R to manipulate, model and interpret large datasets.Strong experience with data visualisation and reporting platforms such as Power BI, Tableau or similar business intelligence tools.Proven ability to engage and influence senior stakeholders by presenting data-driven insights, commercial recommendations and strategic business cases.Experience developing forecasting models, customer segmentation frameworks, performance reporting and predictive analytics to support business outcomes.Tertiary qualifications in Mathematics, Statistics, Economics, Commerce, Business, Finance or a related analytical discipline. On top of exciting career possibilities, we offer better exposure to experiences and learning. To see our range of benefits and opportunities visit Crown Resorts Careers.Our Crown Community celebrates uniqueness and embraces diversity. We welcome the creativity, insights and experiences from people of different race, age, religion, cultural background, gender, people with disability, people who identify as LGBTIQ+ and Aboriginal and Torres Strait Islander; people like you.

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    Weekend Travel Sales Consultant  

    - Southbank

    Company Description Luxury Escapes is one of the world's fastest growing travel businesses, reaching up to 7 million subscribers each month with exclusive limited time offers at 'insider' prices. We are a collective of forward-thinking people, driven to challenge the travel industry and ourselves to bring ever better travel experiences to our customer community. Awarded as one of the 'Best Places to Work' by the AFR; employee experience is king here, with lunches provided 5 days a week, an onsite gym with premium change facilities, weekly events, the opportunity to experience the travel we offer and significant professional development opportunities - we go above and beyond to make every workday something to look forward to! Job Description We are looking for Weekend Travel Sales Consultants to join our customer sales team in our offices in Southbank.This role will be part-time, and the shifts available are Friday, Saturday, Sunday or Saturday, Sunday, Monday. This role is perfect for those studying, balancing family commitments, or looking for greater flexibility around other areas of life.Luxury Escapes Travel Consultants are responsible for the successful management of sales activity and overall customer experience for our highly engaged member base - managing a high volume of inbound calls, you will be tasked and targeted on selling our packages to our customers, helping them create an incredible travel experience with Luxury Escapes!You will be responsible for:Respond to, and make sales inquiries by phone, electronically or in person.Answer simultaneous customer enquiries promptly, competently and professionally.Offer excellent customer service by providing customers with general information relating to services, packages and pricing.Recommend workable solutions that meet the needs of the business and customer.Provide our members with full package upgrade options.Ensure daily prompt follow up and ownership of customer sales enquires.Display initiative in customer solutions and team engagement. Resolve customer complaints where applicable and within specified time frames or refer to the correct department to ensure commitments are followed through to resolution. Qualifications What we are looking for:Personable, approachable and professional, with a love of helping customers find the perfect luxury holiday.Flexible and able to work weekends.A background in phone-based sales is highly regarded.Those with travel experience will be highly regarded.Used to dealing with KPIs and thrives in a competitive environment.Exceptional verbal and written communication skills, with close attention to detail and a genuine passion for customer sales.Driven to succeed, enjoys a challenge and working to achieve goals. Additional Information What's in it for you?Exceptional earning potential with uncapped comms.Flexible hours and weekend work.First-class health and well-being program, including an onsite gym, yoga, and meditation, with breakfast and catered lunch provided five days a week, plus an exceptional Employee Assistance Program.Fun and flexible working environment - Friday afternoon onsite gatherings (wine included!) and monthly celebrations.Opportunity to experience the travel we sell through famils.A fun, dynamic environment with a collaborative team.Generous staff discount and birthday leave! If you're interested in the role but don't check every box, apply anyway, we'd love to hear from you!We embrace diversity in our people and make hiring decisions based on your experiences and skills. We do not discriminate based on gender identity, religion, race, national origin, sexual orientation, age, marital status, or disability status. You'll find a collaborative, inclusive, and respectful workplace here at Luxury Escapes, and we are proud to celebrate who you are. Please let us know if you require any reasonable adjustments during the interview.As a 2026 Circle Back Initiative employer, we're committed to responding to every applicant.

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    Head Chef  

    - Southbank

    Purpose As Head Chef, you are the leader in our world of culinary creations! Your guidance and expertise are instrumental in nurturing your kitchen team's talents as they craft delectable dishes that linger in the memories of diners. Mentoring your staff, overseeing food preparation, and thoughtfully curating enticing menus, all while maintaining a smoothly functioning and secure kitchen operation to guarantee an enjoyable dining experience for every guest. Primary Responsibilities Developing and updating menus, including selecting ingredients, creating recipes, and ensuring variety and quality Overseeing the daily operations of the kitchen, including staff scheduling, inventory management, and kitchen hygiene Supervising the cooking process, ensuring that dishes are prepared to the highest standards in terms of taste, presentation, and portion size Managing the kitchen's budget, controlling food costs, and minimising waste to maximise profitability Hiring, training, and supervising kitchen staff, including chefs, cooks, and kitchen assistants, to ensure a smooth operation Collaborating with restaurant management, front-of-house staff, and suppliers to coordinate the overall dining experience and address any issues Skills & Experience Previous experience as a Head or Senior Sous Chef with leadership abilities and track record of effectively managing kitchen teams Proven menu development skills, crafting innovative dishes with seasonal ingredients, accommodating dietary needs, and maintaining top-notch presentation Take great pride and passion in the food you produce with exceptional attention to detail Strong organisational abilities for preparation, planning, and cost control A natural team player that loves the synergy of a great team, but can also work autonomously with ease Personal presentation & communication skills are imperative, along with positive energy & attitude Flexibly to work across a range of shifts including weekends and public holidays as required

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    Chef de Partie  

    - Southbank

    Purpose As Chef de Partie, you will play a pivotal role in delivering memorable dining experience to our guests. Working closely with all members of the kitchen brigade, your role is to maintain the high standards and contribute to the development of innovative and delicious dishes. Primary Responsibilities Manage your kitchen section efficiently, ensuring a smooth service flow while providing assistance to other sections as needed Take charge at the pass when required and keep a close eye on food and labour costs, staying within budget constraints Maintain a consistent standard of high-quality, well-presented dishes that align with our property's guidelines and service timelines Provide guidance and training to junior kitchen staff, helping them grow in their roles Keep the kitchen clean, safe, and organised, with a strong emphasis on food safety standards Skills & Experience Previous experience in a professional kitchen setting as a Demi Chef or Chef de Partie Proficient knowledge of and adherence to local regulations, particularly in health, safety, and compliance matters, along with a solid grasp of HACCP management In this culture-driven workplace, you will be a dedicated leader, focused on nurturing junior chefs, fostering their growth, and enhancing productivity A certification in commercial cookery is required, and it is preferred that you also possess a valid certificate in safe food handling or food safety supervision Strong organisational abilities for preparation, planning, and cost control Flexibly to work across a range of shifts including weekends and public holidays as required

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    Sales Assistant - Crown  

    - Southbank

    About The UGG Shop:The UGG Shop is a premium retailer specializing in authentic Australian UGG boots and footwear. We pride ourselves on delivering exceptional customer service and providing a warm, welcoming atmosphere for every shopper. Our team is passionate about quality, comfort, and helping customers find the perfect fit for their lifestyle.Job Description:As a Retail Sales Assistant at The UGG Shop, you will play a key role in delivering an outstanding shopping experience. You will assist customers in selecting products, provide detailed product information, and ensure the store is well-presented. We are looking for someone who is customer-focused, enthusiastic, and eager to be a part of a dynamic retail environment.Key Responsibilities: Greet and engage with customers, providing friendly and personalized service. Assist customers in finding the right products, explaining features, and offering styling advice. Maintain a clean, organized, and visually appealing store environment. Handle cash register operations, including sales transactions and refunds. Stock and replenish merchandise, ensuring shelves are full and displays are attractive. Assist with inventory management and stock counts as needed. Build and maintain strong product knowledge to provide accurate information to customers. Meet and exceed individual and store sales targets and KPIs. Actively participate in store promotions and marketing activities. Uphold store standards by adhering to company policies and procedures. Qualifications and Skills: Previous retail or customer service experience is preferred but not required. Strong communication and interpersonal skills. Positive attitude with a passion for customer service. Ability to work in a fast-paced environment and handle multiple tasks simultaneously. Flexible availability, including weekends, evenings, and holidays. A team player who is motivated and eager to learn. Basic computer skills for point-of-sale systems. What We Offer: Competitive hourly wage and sales incentives. Generous employee discounts on products. Opportunities for career growth and development within the company. A supportive, friendly, and team-oriented work environment. Comprehensive training to help you succeed in your role.

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    Room Attendant  

    - Southbank

    Purpose As a Room Attendant, you play a vital role in our Housekeeping department and dazzle our guests by keeping our rooms super clean and paying attention to every tiny detail. Your responsibilities extend beyond the physical tasks and include collaborating harmoniously within the team and helping guests whenever needed. Your dedication ensures that every guest has a wonderful stay, leaving with cherished memories of great hospitality. Primary Responsibilities Thoroughly clean all sections of the guest rooms, such as changing linens, cleaning bathrooms, and wiping down surfaces, all to ensure an exceptional first impression Work diligently within the established guidelines to achieve the impeccable standards we hold dear Maintain and restock housekeeping trolleys, keeping them organised and well equipped Use cleaning materials with care and adhere to safety protocols to ensure a secure environment Respect guest privacy and security, upholding our commitment to their comfort Report maintenance issues promptly, showing your dedication to a flawless experience Skills and Experience Previous experience as a cleaner or room attendant is a plus Your communication style is warm and welcoming where guests and team members alike feel right at home around you! You have an eye for detail and work efficiently, managing your time well and taking pride in your tasks You enjoy a physical role, navigating between rooms may involve using internal and external staircases and open pathways You embrace collaborating with colleagues from various backgrounds Reliable transportation and availability to work a variety of shifts including weekends and public holidays

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    Guest Service Agent  

    - Southbank

    Purpose As a Guest Service Agent, you will play a pivotal role as the friendly face and warm welcome that sets the tone for our guests' entire stay. Your responsibilities span from the moment they check in to the time they check out, ensuring that you are at the forefront of delivering exceptional hospitality and creating memorable experiences for our valued guests. Primary Responsibilities Roll out the red carpet of hospitality, ensuring every guest feels like a VIP from check-in to check-out Confidant in communicating with guests and colleagues to ensure cohesive collaboration Conquer challenges alongside guests, transforming dilemmas into success stories Promote hotel amenities and services by having a deep understanding of products and offerings Be the local legend, sharing information on neighbourhood hotspots and must-visit gems from your treasure trove of knowledge Display proficiency in accurately handling reservations and managing guest accounts Skills and Experience Previous experience in hotel front desk operations is a valuable asset Innovative approach to exceeding customer service expectations Skilled at collaborating within teams, as well as working independently Proven ability to multi task and thrive under pressure, supported by strong organisational and time management skills Proficiency in both written and verbal communication Available to work a variety of shifts including nights, overnights, weekends, and public holidays as required

  • A

    Assistant Manager  

    - Southbank

    Purpose As Assistant Manager, you will take the lead in orchestrating the Front Office Team, creating unforgettable guest experiences while maintaining a high level of team energy. Each day in this position promises opportunities where you connect with various departments, coordinate team engagement, oversee staff, expertly manage guest feedback, and swiftly resolve any challenges that arise. Primary Responsibilities Take the helm and guide the hotel's day-to-day operations with expertise Lead the Front Office Team like a mentor, nurturing their growth and skill-building in a supportive atmosphere Collaborate with guests, extending a helping hand to find solutions for any challenges that may arise Contribute to roster planning and preparation Embrace authenticity and let your unique self-shine in every shift Skills and Experience Demonstrated expertise in Hotel Front Office Operations, marked by a vibrant track record of assuming leadership roles as a Team Leader or Supervisor Proficiency in using reservation and property management systems is a plus Ability to multitask and thrive under pressure, fuelled by epic organisational and time management skills Masterful in the art of both the written and spoken communication Capable of embracing a flexible rotating schedule, including nights, weekends, and public holidays

  • I

    Analyst II, Systems Operations  

    - Southbank

    Job Description Job PurposeThe System Operations Analyst II provides advanced technical support to NYSE Group Exchanges, National Markets Services, back office, support personnel, and IT staff, ensuring high customer satisfaction and minimizing IT-related problems. This role supports the daily operations of industry-leading trading exchanges, advanced Help Desk support, and Market Compliance Supervision within the overall architecture of the ICE/NYSE exchanges, divisions, and infrastructure. This is a 24/7 environment requiring shift rotation and/or weekend work. ResponsibilitiesProvide advanced technical support to clients by troubleshooting and resolving complex internal and customer issues.Maintain operations and administration of ICE/NYSE systems using established policies and procedures.Oversee production environment by adhering to the Incident Management and Change Management policies (e.g., ITIL, ISO 9000, Cobit), including communication, escalation, and follow-up for root cause analysis.Prepare and maintain comprehensive documentation for troubleshooting and recovery procedures.Participate in strategic and tactical projects to further innovate and improve Exchange systems and processes.Mentor and train junior analysts in troubleshooting and Exchange administration tasks. Knowledge and ExperienceBachelor's degree or equivalent systems/application support experience.Intermediate level experience with Linux Operating System.Understanding of TCP/IP, UDP, and Multicast protocols.Proven ability to work in a customer focused environment and dedication to providing the best possible user experience.Effective communication skills with both technical and business resources.Strong logical thinking, critical thinking, and analytical problem-solving skills.Demonstrated reliability, flexibility, and attention to detail. Preferred Knowledge and ExperienceExperience in the financial and investment industries/technologies.Understanding of programming/scripting (Python, BASH, etc ) languages.Familiarity with FIX Protocol.Experience with enterprise monitoring tools.Experience working in cloud or cluster-based/virtualized environments.

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    Better begins hereCrown Resorts is a great place to visit and it's an even better place to work, a place where you can play your part in creating fun, memorable, world-class experiences for our guests and our people. We value passion, optimism, and an appetite for change - for the better. Here, you'll be part of the team, empowered to explore more, experience more and supported by your leader to grow and develop.The OpportunityAn exciting opportunity exists for an Asset & Project Coordinator to join Crown Melbourne's Engineering & Maintenance team. Supporting a complex hospitality and entertainment environment, this role is responsible for maintaining the integrity of engineering asset data, supporting maintenance projects and ensuring asset records remain accurate across Crown's physical infrastructure such as Mechnical, Electrical and Plumbing. Working closely with engineers, maintenance teams and contractors, you'll help ensure plant, equipment and building assets are correctly recorded, maintained and reported on, supporting effective planning, compliance and operational performance.
    This role is well suited to someone who enjoys working with data, systems and process improvement within an engineering or facilities environment.
    What You'll DoMaintain and improve engineering asset registers, ensuring plant, equipment and infrastructure records remain accurate and up to date.Verify asset information following installations, upgrades and decommissioning activities, ensuring maintenance systems accurately reflect current asset status.Support engineering and maintenance projects through documentation management, reporting, work order administration and project tracking.Monitor contractor performance against agreed deliverables and maintain accurate maintenance, service and compliance records.Analyse asset and maintenance data to identify discrepancies, improve data quality and support operational decision-making.Produce reports and insights to support maintenance planning, asset lifecycle management and engineering operations.
    What You'll BringExperience in engineering administration, maintenance coordination, facilities management, asset management or a similar operational environment.Strong attention to detail with the ability to identify data inconsistencies and maintain accurate asset records.Intermediate to advanced Excel skills, including reporting, reconciliation and data analysis.Experience working with asset management or maintenance systems, ideally within a CMMS environment such as Maximo.Strong organisational skills with the ability to manage competing priorities, documentation and stakeholder requests.A proactive and self-directed approach with the confidence to work independently while supporting a broader engineering and maintenance team.On top of exciting career possibilities, we offer better exposure to experiences and learning. To see our range of benefits and opportunities visit Crown Resorts Careers.Our Crown Community celebrates uniqueness and embraces diversity. We welcome the creativity, insights and experiences from people of different race, age, religion, cultural background, gender, people with disability, people who identify as LGBTIQ+ and Aboriginal and Torres Strait Islander; people like you.

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    Reception & Facilities Coordinator  

    - Southbank

    Description
    Where good people grow great futures At Dairy Australia, we believe in growing great futures - that includes yours. Here, you'll contribute to something bigger: the livelihood of farmers, the sustainability of communities in dairy regions and the future of one of Australia's most vital industries. Working alongside people whose knowledge and passion run deep, you'll love being part of a team where flexibility matters and support comes in abundance. What's more, we're as invested in your growth as we are in the industry's future. Whether you're new to the industry or bring years of experience to the table, if you're after work that's practical, challenging and deeply connected to real outcomes, you'll find it at Dairy Australia. To learn more, watch the video below. Your opportunity We're looking for a friendly, organised and proactive Reception & Facilities Coordinator to help create a welcoming, professional and positive workplace experience for our people, visitors and stakeholders. This is a 12-month fixed-term, part-time opportunity, working onsite Monday to Friday from 8.30am to 3.00pm. This role is also open for Job Sharing - 2 or 3 days per week - please advise in cover letter if interested in job sharing. As the first point of contact for our Southbank office, you'll play an important role in shaping the experience of everyone who walks through our doors. You'll balance reception responsibilities with facilities coordination and provide administrative support to our People & Culture team. This is a hands-on role suited to someone who enjoys variety, takes pride in creating great experiences for others and loves being the person who keeps everything running smoothly behind the scenes. Responsibilities include: Provide a professional and welcoming front-of-house experience for employees, visitors, contractors and guests. Coordinate the day-to-day operation of office facilities, workplace services and administration. Manage relationships with building management, service providers and suppliers to ensure a safe, efficient and well-maintained workplace. Support workplace health and safety activities, employee engagement initiatives and office events. Coordinate office resources including meeting spaces, equipment, access passes, parking and pool vehicles. Provide administrative support to the People & Culture team, including invoice processing, employee documentation and general P&C administration. About You You're someone who naturally builds rapport, enjoys helping others and brings a positive, customer-focused approach to everything you do. You're highly organised, proactive and comfortable juggling a variety of tasks whilst maintaining strong attention to detail. You'll bring: Experience in reception, office coordination, facilities, workplace experience or a customer-facing role Excellent communication and relationship-building skills Strong organisational and time management skills Confidence using Microsoft Office applications A proactive and solutions-focused mindset The ability to work independently while being a collaborative team member. Why Dairy Australia? Are you someone who isn't afraid to roll up their sleeves and make things happen? At Dairy Australia, you'll fit right in. Here, you'll be surrounded by good people who are genuine, down to earth and as driven as you. Our people care - about the work, each other and doing what's right for the industry. You'll see this every day, whether you work in our Melbourne office or in any of our eight dairy regions across Australia. We believe your best work happens when you're supported to thrive. That's why we focus on creating the right environment for you to make a meaningful impact while maintaining a genuine work-life balance. What does this mean for you? Flexibility that works: Find a better balance with hybrid working across our Southbank office and your home office. Structure your work around what needs to get done - because we know your best work happens when life is in balance. Where good people grow: You'll be part of a close-knit, high-performing team of grounded changemakers, where your expertise is valued and your professional growth is actively encouraged. Culture of innovation and care: Here at Dairy Australia, we're open to each other's ideas, we operate with integrity, and we're driven to find the best solutions for our employees and stakeholders - because we're all united by a common purpose. Join us and help build great futures If your motivations and skillset align with what you've read, please apply with your CV and Cover Letter. Please note: As part of Dairy Australia's recruitment process, you may be required to undergo a National Police Check and provide evidence of your right to work in Australia.

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    Customer Service Agent - Travel  

    - Southbank

    Company Description Luxury Escapes is one of the world's fastest growing travel businesses, reaching up to 8 million subscribers each month with exclusive limited time offers at 'insider' prices. We are a collective of forward-thinking people, driven to challenge the travel industry and ourselves to bring ever better travel experiences to our customer community. Awarded as one of the 'Best Places to Work' by the AFR; employee experience is king here, with lunches provided 5 days a week, an onsite gym with premium change facilities, weekly events, the opportunity to experience the travel we offer and significant professional development opportunities - we go above and beyond to make every workday something to look forward to! Job Description We are seeking experienced full time Customer Service Agents to join our exceptionally talented team in Melbourne.Our Customer Service Agents are responsible for providing superior levels of customer service whilst handling a high volume of emails and phone enquiries resolving customer issues ensuring we deliver an unforgettable holiday experience!You will be responsible for:Deliver exceptional customer experiences across all contact channels, aiming for first-contact resolution.Meet quality, productivity, and QA assessment targets in line with business goals.Maintain expert knowledge of LE products, promotions, and services to provide the best outcomes for customers.Capture and manage customer interactions accurately and within agreed timeframes.Actively promote LE offerings to retain customers and support business growth.Seek and act on customer feedback to continually enhance the LE experience.Identify and escalate issues appropriately and contribute ideas for improving service, systems, and processes.Meet rostering and availability commitments, supporting colleagues and projects as required.Commit to ongoing personal and professional development. Qualifications What we are looking for:Someone that is used to a high volume of calls!Flexibility, this role would suit someone who is very flexible with a variety of shifts available. We are here to service our customers between 7am and 10pm, 7 days a week.You will have exceptional verbal and written communication skills, attention to detail and be extremely passionate about customer service and travel!Previous experience in the Travel industry is beneficial - either customer support/bookings or front office is preferred but not required.If you enjoy providing exceptional customer service and striving to meet our goals, then this could be the right opportunity for you! Additional Information What's in it for you?Flexible hours from 7am - 10pm, 7 days a week.Competitive remuneration package - Base $66k + super with the opportunity to make $12k in bonuses (depending on how our customers rate your service!)First-class health and well-being program, including an onsite gym, yoga, and meditation, with breakfast and catered lunch provided five days a week, plus an exceptional Employee Assistance Program.Fun and flexible working environment - Friday afternoon onsite gatherings (wine included!) and monthly celebrations.Opportunity to experience the travel we sell through famils.A fun, dynamic environment with a collaborative team.Generous staff discount and birthday leave! If you're interested in the role but don't check every box, apply anyway, we'd love to hear from you!We embrace diversity in our people and make hiring decisions based on your experiences and skills. We do not discriminate based on gender identity, religion, race, national origin, sexual orientation, age, marital status, or disability status. You'll find a collaborative, inclusive, and respectful workplace here at Luxury Escapes, and we are proud to celebrate who you are. Please let us know if you require any reasonable adjustments during the interview.As a 2026 Circle Back Initiative employer, we're committed to responding to every applicant.

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    Senior Planning Manager  

    - Southbank

    Better begins hereCrown Resorts is a great place to visit and it's an even better place to work, a place where you can play your part in creating fun, memorable, world-class experiences for our guests and our people. We value passion, optimism, and an appetite for change - for the better. Here, you'll be part of the team, empowered to explore more, experience more and supported by your leader to grow and develop. The OpportunityReporting to the Executive General Manager, Planning and Projects, the Senior Planning Manager will lead the planning and programme oversight of complex capital, infrastructure and fit-out projects across Crown Resorts. You'll identify critical-path risks, coordinate key stakeholders and support delivery within agreed time, cost, quality and operational requirements-from concept through to handover.What You'll DoDevelop and maintain integrated, logic-linked project programmes covering design, procurement, construction, commissioning and handover.Establish programme baselines, milestones, dependencies and critical paths, providing look-ahead reporting and early visibility of delivery risks.Analyse contractor and consultant programmes, challenge sequencing and assumptions, and recommend practical mitigation, recovery or acceleration strategies.Support the delivery of multiple capital, infrastructure and fit-out projects within approved time, cost, quality and operational requirements.Coordinate with project sponsors, business units, consultants, contractors and suppliers to resolve programme interfaces and maintain alignment throughout delivery.Provide clear programme reporting to stakeholders and senior leaders, while maintaining oversight of site activities, FF&E, safety requirements and operational impacts through to handover.What You'll BringA bachelor's degree or higher in engineering, construction management, project management or a related discipline; a postgraduate qualification is desirable.At least 10 years' construction and project delivery experience, including large-scale capital projects and fit-out works.Advanced proficiency in Primavera P6 and Microsoft Project, with the ability to build, maintain and interrogate complex, logic-linked programmes.Strong expertise in critical-path analysis, construction sequencing, progress measurement, programme forecasting and recovery planning.Experience supporting multiple concurrent projects and reviewing programmes from Tier 1, Tier 2 and Tier 3 builders, consultants and specialist contractors.Strong communication and stakeholder-management skills, with the ability to translate complex programme information for varied audiences and collaborate effectively across multidisciplinary teams. On top of exciting career possibilities, we offer better exposure to experiences and learning. To see our range of benefits and opportunities visit Crown Resorts Careers.Our Crown Community celebrates uniqueness and embraces diversity. We welcome the creativity, insights and experiences from people of different race, age, religion, cultural background, gender, people with disability, people who identify as LGBTIQ+ and Aboriginal and Torres Strait Islander; people like you.

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    Receptionist (Tuesday to Saturday)  

    - Southbank

    14th September, 2026 We are seeking a receptionist who thrives in a fast paced, customer service environment. You will provide a professional and friendly welcome to all clients who come into MICM Real Estate Southbank office.

    Joining out existing wonderful reception team, this role reports into the Receptionist Team Leader. Working Tuesday to Saturday you will work with a team to provide exceptional customer service.

    This role is highly regarded as our reception team is the face of our business and go above and beyond to represent MICM the best way they can every day!

    Key responsibilities include
    Answering inbound calls and accurately putting calls through or relaying messages. Handle all client enquiries efficiently and accurately to ensure clients leave with a positive image of our company. Issuing and Receiving keys to contractors, owners and renters, assisting with renter application enquiries Receipt monies for rental, owner's corporation and sales fees Greeting face to face visitors. Other ad hoc tasks To be successful you will ideally have
    Demonstrated experience working within a high-volume Reception/ customer service or hospitality/ retail industries Professional in presentation and lead with a commitment to delivering exceptional customer service Be able to listen, empathise and delegate calls to the right individual and where needed taking accurate phone messages High attention to detail Ability to manage multiple priorities simultaneously and work well under pressure. Why MICM?

    MICM is a wholly owned subsidiary of Central Equity Limited and is recognised as Melbourne's premier real estate agency for inner-city apartment living.
    With over 30 years of experience, we proudly deliver a full suite of property services; Sales, Leasing, Property Management, Owners Corporation, Building Services, and Insurance.
    Working with a friendly and welcoming team and wider office A solid, organised, friendly and supportive team working environment! Robust wellbeing program; Monthly Corporate massage, Fortnightly Fruit delivered, St Ali Coffee in our Machines and more. Discounts to our 2 local coffee shops and the local gym. 2 x yearly staff celebrations! Monthly reward and recognition program; focused on customer service and values awards Sound like your next move?
    Please click the 'Apply' button to submit your resume and short cover letter outlining your experience and what makes you remarkable.

    To be eligible to apply for this role you must be legally permitted to work in Australia full time and successfully pass a police check.

    Please note that applications from agencies will not be considered at this time.

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