AO3 Service Officer

Job Description

Position Overview: Randstad is currently recruiting for multiple AO3 Service Officers for a role with Queensland State Government based in Ipswich. In this role, you will negotiate appropriate actions to recover outstanding and finalising debts. Ideally you will have a proven ability to deliver exceptional customer service in fast-paced and demanding environments. This is a time-sensitive role; applications will close by the end of the day on Wednesday 29th January. Click APPLY NOW to ensure you don’t miss out! Key Responsibilities: Providing a high-quality customer experience; you’ll approach situations with empathy and resilience. Proactively supporting clients to recover debts. Apply legislative knowledge to make informed decisions. Educate customers on policies and repayment procedures. Handle questions and complaints, escalating when needed, and keep accurate records. We are interviewing for this role ASAP to confirm a 10th of March start date. This is initially a 3-month assignment with the potential to extend. This is a standard full-time working week on a rotating roster between the hours of 8am - 6pm, paying $49.40 per hour plus super. Skills/Experience Required: Prior experience in sales, banking, debt recovery, or dispute resolution is highly regarded. Exceptional communication and negotiation skills, with experience managing complex or sensitive situations. Proficiency in computer systems is a must. Strong interpersonal abilities, with a background in working collaboratively within a team. Experience in interpreting and applying relevant legislation and procedures to ensure compliance. Ability to build relationships and effectively engage with a diverse range of customers. A highly motivated individual, focused on achieving personal goals and actively supporting team success. Able to work on rotating shifts Monday-Friday 8am-6pm. Must be able to pass a criminal history check to be successful for the role. What’s in it for you? Be part of a supportive team that values your well-being and professional growth. An exciting opportunity to work within QLD State Government. Competitive hourly rate. Comprehensive training programs to build your skills and advance your career. Enjoy employee benefits that support your work-life balance. Undertaking a temporary contract through Randstad will give you exclusive access to our candidate benefits portal. This includes many discounts across health insurance, phone plans, grocery stores, and other retail stores. You will be able to access this directly through our easy-to-use timesheet portal upon commencement of your assignment. At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background. Skills: Customer Service Call Center Inbound Calls Outbound Calls Debt Collection Qualifications: High School Diploma or Equivalent Education: Secondary School/High School #J-18808-Ljbffr