Service Officer

Job Description

Are you passionate about fairness, thrive in a fast-paced environment, and eager to make a real difference? We offer an outstanding opportunity for an experienced Service Officer Join our dynamic and driven team at the Energy and Water Ombudsman (Victoria) (EWOV)! About EWOV We have the courage to do the right thing. We aim high. We are creative. Together, we are different! EWOV is a not-for-profit, independent service providing free, fair, and accessible dispute resolution for Victorian energy and water consumers. We’re looking for someone who shares our values and our passion for helping others. The Role As a Service Officer, you’ll be the first point of contact for consumer enquiries and complaints, working to resolve issues in the energy and water sectors. This full-time role offers variety, purpose, and opportunities to thrive in a fast-paced environment. Part-time work can be considered. What You’ll Bring Contact center experience: Proven ability to handle calls and assist customers with complaints efficiently within specified timeframes. Growth mindset: Be a self-starter with a genuine desire to assist in resolving customer complaints, demonstrating composure, resilience, and a strong work ethic. Collaboration: Thrive in a collaborative, team-based environment, share ideas and work in a close-knit team to deliver high-quality outcomes. Strong organizational skills: Ability to manage competing priorities, learn from feedback, and perform well under pressure. Technical proficiency: Proficient in MS Office, strong touch-typing ability, and effortlessly navigate multiple systems and software at the same time. Excellent communication skills: Highly developed verbal, written, and listening abilities. Impartiality and attention to detail: Strong time management, administrative, and accurate record-keeping skills and ability to service our consumers in an impartial manner. Experience in energy or water industries is preferred. Why Join Us? Make a difference: Play a meaningful role in improving the lives of Victorians. Supportive team culture: Be part of an inclusive team that values wellbeing and collaboration. Great benefits: Generous leave entitlements and other outstanding benefits. Central location: Conveniently located in Melbourne’s CBD. How to Apply Submit your CV and a cover letter (essential) through Seek.com by Friday, 7 February 2025. Please answer the following questions in your cover letter: Why are you interested in this role and why would you like to work at EWOV? What transferrable skills could you apply to be successful in this role? Are you after full-time or part-time (if part-time, how many hours are you after?) We will review applications and may commence interviews before the closing date, so apply early to be considered! EWOV is committed to reflecting the diverse Victorian community we serve. We welcome applications from people of all ages, cultures, abilities, sexual orientations, and gender identities. If you have accessibility needs or require adjustments during the application and recruitment process, please contact us at . #J-18808-Ljbffr