Accommodation Coordinator

Job Description

James Cook University (JCU) is creating a brighter future for life in the Tropics and beyond, through education and research that makes a difference locally and globally. We now have an exciting opportunity for a dynamic and experienced Accommodation Coordinator to join our Accommodation team in Mackay! Part time 29hrs per week | Fixed term until 31 Dec 2026 Mackay $85,816.60- $92,948.21 per year plus up to 17% employer superannuation contributions, leave loading and other generous employee benefits ABOUT THE ROLE As the Accommodation Coordinator, you will: Manage the day-to-day operations of the JCU accommodation infrastructure in Mackay and region including liaison with Tenancy Advice Advocacy Service, the Residential Tenancy Authority, Real Estate Agents, private landlords, JCU staff and students. Provide support and advice to students and other staff regarding accommodation availability, cost, policies and procedures and resolution of accommodation issues that may arise. Maintain strong working relationships with Mackay government agencies, other external organisations, staff at other College locations and JCU central service providers. Supervise staff in the JCU Mackay accommodation team and manage their human resources requirements while maintaining a positive work culture. Responsible for sourcing and securing sub-contractors for activities (cleaning, security, maintenance) and monitoring performance of sub-contractors under those contracts. Provide advice to key stakeholders on matters relating to the provision and operation of accommodation infrastructure in Mackay and region and undertake project planning. Assist with evaluation of accommodation infrastructure options, develop standard and custom information reports to assist in accommodation planning, prepare funding submissions and the review of Licences to Occupy, Leases and Tenancy Agreements. Develop and maintain processes, handbooks and communications. QUALIFICATIONS, SKILLS AND EXPERIENCE The ideal candidate will have demonstrated experience in student accommodation management, preferably within a multisite environment, with proven skills in managing staff and subcontractors. Strong organisational, problem-solving, and administrative abilities are essential, along with the capacity to prioritise tasks, meet competing deadlines, and exercise sound judgement in a complex work environment. Proficiency in Microsoft Office, along with the ability to adapt to new software systems, is required, with a high level of accuracy in data entry and attention to detail. Exceptional verbal communication and interpersonal skills are crucial, including the ability to build and maintain effective relationships, negotiate, consult, and liaise with staff across all levels of the university and external stakeholders. Special Conditions It is a requirement of this position to travel within the region and to other College locations in Queensland which may include overnight stays. It is a requirement of this position to occasionally work outside of the ordinary span of hours. It is a requirement of this position to hold a current ‘C’ class Queensland Drivers Licence. SHAPE YOUR FUTURE WITH JCU At JCU we’re not just shaping minds; we’re shaping the future. As Australia’s only university established to focus on the issues of Northern Australia and the Tropics worldwide, JCU is dedicated to helping the world’s tropical regions to prosper. With our main campuses located in the vibrant and diverse tropics of Northern Queensland, JCU is at the forefront of research and education in some of the world’s most critical areas, including marine biology, environmental science, tropical and rural health, and more. WHY JCU? JCU offers a dynamic and culturally diverse workplace where your ideas are valued, your professional growth is supported, and your work-life balance is respected. Working under the values of Authenticity, Excellence, Integrity, and Respect , we support and empower our people through the provisions of: A generous superannuation scheme with up to 17% employer contributions with UniSuper 5 weeks of annual recreation leave plus leave loading 15 days paid sick/carers leave per year Up to 6 months paid parental leave A range of flexible working options Staff study assistance and paid study leave Ongoing professional development support Fitness Passport Corporate discount on health insurance Free Employee Assistance Program (coaching and counselling) Well-equipped modern facilities and contemporary workspaces with access to on-site childcare and medical services at our Townsville and Cairns’ campuses HOW TO APPLY AND CONTACT DETAILS Are you ready to make a difference? Join us at JCU, where your future meets the tropics. Click the ‘apply’ button to be redirected to the JCU careers page and follow the below steps: Complete the application form Upload your current resume Upload a cover letter outlining your relevant experience in relation to the key requirements of the role and how your skills and experience will ensure your success in the role. Applications close on xxx at 11:55 PM AEST . For any enquiries about the role, please contact Adrian Lowe at . James Cook University encourages people from all backgrounds who meet role requirements to apply. We value and celebrate the diversity of our community, and are committed to ensuring our community is safe and welcoming. ABOUT OUR PROCESS At JCU, we are committed to employing individuals who meet the requirements of the role and align with our values. All applicants will be contacted and advised of an outcome once the recruitment process is finalised. #J-18808-Ljbffr