Account Manager (On-site)

Job Description

The Mission For most people, selling, buying or renting a property is the most important transaction of their lives. That “transaction” is deeply connected to the idea of “home” from which so many of us draw strength. For that and other reasons, the process of transacting property can be both exciting and terrifying. Our mission is to allow people to feel confident with the property transaction, even if they’ve never done it before. For nearly two decades, we’ve built out a digital platform that connects people with the right real estate agent based on their needs and circumstances. We are extraordinarily fortunate to have this amazing window into peoples’ lives, at these critical moments in which they need to make life-changing decisions. We see many other opportunities to develop products and services that can address real fears and concerns, empowering homeowners to make well-informed, confident decisions. As an Account Manager, you'll be pivotal in maintaining and growing relationships with our real estate agent partners, ensuring they maximize the value of our platform and contributing to our continued growth in a rapidly evolving market. What You Will Do High-volume, web-based account management of selected agents and agencies. Schedule and conduct Zoom meetings with agents. Achieve customer retention and growth targets. Maintain high customer satisfaction ratings in line with company standards. Communicate with real estate agents to understand their needs and explain product value. Build and maintain strong relationships with real estate agents. Collaborate with internal teams to ensure customer satisfaction and resolve issues. Keep accurate records of meetings and communications. Stay updated on company products and services. What Success Looks Like Consistently achieve customer retention and growth targets. Maintain high customer satisfaction ratings, exceeding company standards. Develop and nurture strong, long-lasting relationships with real estate agents. Proactively identify opportunities to enhance the customer experience. Contribute valuable insights to drive continued growth of the platform. Collaborate effectively with internal teams to ensure seamless customer service. About You Exceptional communication and problem-solving skills. Adaptability and highly organised work practices. Experience in a customer-facing role, preferably in account management or sales. Strong understanding of digital platforms and online marketing. Ability to build rapport and establish trust with clients. Excellent time management and prioritisation skills. Why You Should Join Local Agent Finder Culture is key at LAF, and we attribute much of our success to maintaining an engaging in-office environment. Here’s why you’ll love working with us: Supportive Culture: Join a vibrant, inclusive workplace where your ideas matter, and teamwork is at the heart of everything. Professional Development: Access to upskilling opportunities and valuable industry insights to grow your career. Flexibility: Enjoy a work-life balance that empowers you to thrive both personally and professionally. Recognition and Rewards: Celebrate achievements with performance-based incentives and a comprehensive recognition program. Purpose-Driven Work: Help real estate agents succeed through our innovative platform and solutions. Where Are We Our office, located at 14 St Kilda Rd, St Kilda VIC 3182, is close to excellent restaurants, cafes, and just a short 15-20 minute walk from the beach. Conveniently near public transport, we aim to make your workday enjoyable and accessible. Due to the high volume of applications, only shortlisted applicants will be contacted. Thank you for your interest in working at LAF! #J-18808-Ljbffr