Accounts Customer Support Officer

Job Description

Add expected salary to your profile for insights Trilogy Care is Australia’s fastest-growing provider of the Federal Government’s Home Care Package (HCP) program. Our innovative self-management model rooted in the principles of choice and excellence aims to deliver greater choice and value to our care recipients. This ensures they spend less on management fees and more on long-term care services that truly reflect their individual needs. As a vibrant and dynamic organisation, we are dedicated to supporting older Australians to remain in their own homes, embodying our commitment to wellbeing and integrity. We believe our work is about making a meaningful impact on the lives of our care recipients and their families, whilst also fostering ownership amongst our team members. At Trilogy Care, we take immense pride in creating a progressive and fulfilling workplace for our dedicated employees, championing innovation and ensuring a supportive, rewarding environment where everyone can thrive. About the Role Trilogy Care is seeking an Accounts Customer Support Officer to join our team and make a meaningful impact on client satisfaction. In this role, you’ll manage client accounts with precision, resolve billing inquiries efficiently, and collaborate with internal teams to ensure seamless account management. We’re looking for someone with exceptional attention to detail, excellent communication skills, and a passion for delivering customer service. If you thrive in a detail-oriented environment and value accuracy, consistency, and building strong client relationships, this is your opportunity to grow with a company that values excellence and collaboration. Job Description Monitor account activity to spot discrepancies and resolve billing or payment issues. Act as the main point of contact for client inquiries about billing, invoices, and account statements. Respond to client emails and phone calls promptly and professionally. Build and maintain strong relationships with clients through regular and personalised communication. Proactively engage with clients to understand their needs and challenges, providing tailored solutions and support. Resolve client issues with empathy and ensure a high level of customer service. Work closely with internal teams to carry out all of the above. Skills and Attributes Demonstrated experience in accounts administration, customer service, or a similar field. Strong verbal and written communication skills, with the ability to engage effectively with others. High functional organisational skills and attention to detail, with the capability to manage multiple priorities. Proficiency in Microsoft Office 365, especially Excel. Experience using accounting software such as QuickBooks or SAP is highly desirable. Ability to work independently and collaborate in a fast-paced environment. Mandatory Requirements Current federal police clearance (issued within the last 12 months). Valid Australian work rights (e.g., passport, birth certificate). Unlock Your Potential with Trilogy Care! Join a purpose-driven team to build a Trilogy Care legacy that values Choice, Excellence, Integrity, Ownership, Innovation, and Wellbeing. We are dedicated to making a positive impact on the lives of our care recipients, their families, and our team! This purpose-led work, combined with our commitment to continuous improvement and positive change, will help unlock your potential and take your career to the next level. Your application will include the following questions: Do you have experience in accounts administration or a similar field? How proficient are you with Microsoft Office 365, particularly Excel? Are you comfortable working independently on the phone handling customer enquiries? What are your salary expectations for this role? #J-18808-Ljbffr