Administration Coordinator - Home Care Services

Job Description

SCHADS Level 3 + Super + Salary Packaging Generous above award rates + Super + Not-for-profit Salary packaging of up to $18,550 What you’ll be doing… The Coordinator to the Clinical Care Team will provide administrative and operational support to ensure the efficient functioning of clinical care services. This role involves coordinating schedules, managing communications, and assisting with various tasks to support the Director of Home Care and care management team Clinical Care Team in delivering high-quality patient care. Some of your responsibilities will be: Serve as the primary point of contact for internal and external communications, including responding to inquiries and relaying messages. Manage client queries and complaints, including new client enquiries and those related to financial plans through to resolution. Routinely and actively seek client/carer/advocate feedback on client well-being and satisfaction with services. Following assessment, ensure care plans are completed. Maintain and update monthly client entries, leave, and exits for mandatory claims reporting. Establish client data and paperwork, including advanced financial plans (client budgets) where required. What you will need… To be a successful candidate you will have: Bachelor’s degree in healthcare administration, business administration, or related field. Proficiency in Arabic is highly desirable. Minimum 2 years of experience in aged care / healthcare setting, preferably in a coordination or administrative role. Excellent organisational and time management skills. Proficiency in Microsoft Office Suite and healthcare management software. Ability to work independently or as part of a team. Attention to detail and problem-solving abilities. What our Benefits include… Professional Growth: Tailored professional development opportunities to support your career ambitions. Work-Life Balance: Embrace flexibility and align your work and your life to enable you to thrive in a Family Inclusive accredited organisation. Tax Savings: Maximise your income with generous salary packaging, reducing your tax and increasing your take-home pay. Generous Leave: Above-award annual and personal/carers leave, extended parental leave, and additional leave for celebration and graduation day. Inclusive: Join a friendly and supportive organisation that values your contributions and voice. Wellbeing: Free access to a premium mindfulness app, EAP counselling, yearly flu vaccinations, and a variety of wellbeing activities to make your workday more enjoyable. Choose a workplace that cares about your growth, happiness, and overall well-being. Join us today! To be considered for this role, you will need to attach your resume and a cover letter addressing how your skills, knowledge, and experience meet the requirements of the role (Address the Selection Criteria). Applications for this position close on 17th March 2025 . Please submit your application as soon as possible as shortlisting and interviewing for this position will commence immediately. People are at the core of everything we do: from supporting and enhancing the wellbeing of our clients to the nurturing and development of our staff and their career aspirations. CatholicCare Sydney is a leading not-for-profit and the social services agency of the Catholic Archdiocese of Sydney, supporting people from all walks of life. We’re an organisation that promotes diversity and inclusion and commits to the growth and wellbeing of our staff, empowering them to make a positive change to the community. We welcome applications from individuals of all ages, identities, abilities, and cultures, including Aboriginal and Torres Strait Islander Peoples, members of the LGBTQI+ community, and people living with disabilities. At CatholicCare, we believe vaccination to be the best way to keep our people and our communities safe from Covid-19. We require all employees, volunteers and students to be fully vaccinated against Covid-19 as a condition of engagement. CatholicCare requires the preferred applicant to undertake a National Criminal History Record Check prior to employment, and for some roles, a Working with Children Check and/or NDIS Worker Screening Check may be required. #J-18808-Ljbffr