Administration & Enrolment Officer

Job Description

Bambini is an innovative leader in the field and a model for collaboration, partnerships, participation and professionalism. To achieve this, we encourage continuous learning, growth and improvement for all employees. Providing a place where our employees are valued for their vision, heart, knowledge, skill, commitment, ability and pure delight in children. About you: We value someone who is willing to work on a different role every day, able to prioritise multiple tasks, adaptable to change that brings a positive experience, as well as building healthy relationships with a cheerful and can-do attitude. Key responsibilities: Attend to enrolment queries including organising tours, sending enrolment forms, creating accounts profiles and booking patterns in a timely and accurate manner. Collaborate with Centre Managers to ensure a seamless parent experience. Provide excellent customer service by actively listening to parents and Centre Managers regarding account-related inquiries. Accurately apply the correct daily rates, sibling's discounts and holiday rates in accordance with Bambini's terms and conditions. Promptly process any changes to bookings. Understand the regulations and processes for Child Care Subsidy and the cessation of care. Desire to contribute a meaningful improvement to accounts and enrolment process in a dynamic workforce. Skills and Experience: Demonstrates people management skills, written and verbal communication skills with parents and leadership team. Strong attention to detail and task completion skills. High organisational skills and the ability to prioritise daily tasks. Intermediate computer skills, including but not limited to MS Office. Experience with Owna CRM is preferred. Onsite permanent full-time, 5 days a week, South Melbourne office. Be a part of a positive, inclusive, and supportive work culture, where our staff can flourish and feel valued. 60% discount on the gap fee for staff children attending our Centres. Paid birthday leave. How to apply: If you are passionate in what you do, we'd love to hear from you and have you join our Bambini family. Please apply with resume and cover letter via Seek. If you are interested or would like to find out more, please contact Nicole, Head of Enrolments – 03 9699 3980. Bambini is committed to being a flexible, safe, equal and inclusive workplace where we embrace and support diversity. We encourage applications from people who are from different backgrounds including Aboriginal and Torres Strait Islander, people of any age, race, ethnicity, religion, gender identity, disability, sexual orientation and cultural background. Bambini is a committed advocate for child protection, safety and wellbeing. We have zero tolerance for any form of child abuse or harm. The safety and wellbeing of children will always be our priority and all team members are expected to embrace this shared commitment. Your application will include the following questions: Which of the following statements best describes your right to work in Australia? Do you have customer service experience? Which of the following Microsoft Office products are you experienced with? Do you have experience in administration? Do you have professional child care experience? #J-18808-Ljbffr